Sales Representative

Reports to Sales & Marketing Manager

Job purpose

As a Sales Representative, you will play a key role in driving the growth of Security and Property Protection Agency Co. Ltd by generating new business and maintaining long-term customer relationships. You will be the main point of contact for potential and existing clients, ensuring their satisfaction with our electronic security solutions and services. Your goal is to secure new sales while encouraging customer loyalty and repeat business.

Main Duties and Responsibilities

KRA Sales and Business Opportunities

• Respond to inbound product inquiries, proactively identify potential customers, and schedule appointments to assess their needs.
• Conduct product demonstrations tailored to customer requirements.
• Research and identify advertising channels to boost inbound sales opportunities.
• Build and maintain a pipeline of potential customers through referrals from existing clients.
• Represent the company at industry exhibitions, events, and product demonstrations, showcasing our solutions.
• Continuously monitor and analyze market trends, competitor activities, and customer demands, proposing improvements where necessary.

KRA Customer Relationship Management

• Guide customers throughout the entire sales process, from initial inquiry to post-sale support, ensuring a seamless and positive experience.
• Actively listen to customer needs, offering the most appropriate solutions from our product range to meet their security requirements.
• Maintain strong relationships with existing customers through regular phone calls and email communication, ensuring they are satisfied and loyal to the company.
• Gather and report customer feedback to management, providing suggestions for service enhancements.

Any other duties as may be necessary in the circumstances and/or required by the employer.

Qualifications & Experience required

• Higher School Certificate or equivalent.
• Minimum of 2 years of experience in a sales position, preferably within the security or technology sectors.

Key Competencies (Knowledge, Skills, Attitudes, Behaviours)

• Fluent in English and French, with excellent written and spoken communication skills.
• Proven sales and negotiation skills, with a track record of meeting and exceeding targets.
• Self-motivated with strong determination to succeed and achieve results.
• Strong time management and organizational skills to effectively manage a sales pipeline.