Alarm Operators

Location:  Plaines Wilhems

MAIN FUNCTION:

The Alarm Operators essential role is to provide a professional and timely alarm response service to customers.

DUTIES & RESPONSIBILITIES:

• Be familiar with ALL clients data & locations.

- Monitor and process alarm/burglar signals, panic/duress, panic/hold up, panic signals, tamper signals, fire alarm/smoke detector signals, flood detector signals, low battery signals, mains failure signals, no closing signals, missing channel status signals, illegal opening signals, opening and closing through the Watchmanager System.

• Monitor the Frotcom Vehicle Tracking System.
• Monitor the Patrol Management System (Clocking signals) on an hourly basis and advice controllers of any discrepancies or missed signals.
• Input relevant entries.
• Transmit and receive telephone calls from/to customers.
• Dispatch, guide and provide directives to Drivers/Controllers in case of alarm intervention.
• Always keep the clients database up to date on the Watchmanager System, Frotcom Vehicle Tracking System and the Patrol Management System.
• Report every alarm intervention in the Alarm Daily State Book.
• Report interventions time of more than thirty (30) minutes in the Interventions lateness book and Daily State Book.
• Report all new commissioning and monitoring cancellation in the handing over book and the daily state book.
• Record every clients complaint in the handing over book and the Daily State Book and report the complaints to Management.
• Report clients technical requests in the servicing memo book/technician request book.

SKILLS AND COMPETENCIES:

• Excellent written and verbal communication in French and English.
• Excellent leadership skills.
• Ability to deal with persons of diverse background.
• Attention to details.
• High sense of confidentiality.
• Honesty and integrity.
• Ability to work under pressure.
• Ability to work at odd hours/Shift System (Day and Night).
• Good team spirit.

QUALIFICATIONS AND EXPERIENCE:

• At least HSC.
• A previous experience in the security field, call centers or any other similar role would constitute an advantage.