Senior Data Support Engineer

Position Overview: We are seeking a highly skilled Senior Support Service Engineer with extensive experience in L1 and L2 support, specifically in data-related fields such as data lakes, data platform products, and data governance. The ideal candidate will possess exceptional analytical abilities, a deep understanding of complex data structures, and proficiency in deriving technical solutions from ticket descriptions. This role requires hands-on development capability for L2 requests, operational oversight, and proactive management of support processes and communication guidelines.

Key Responsibilities:

• Technical Expertise:
  • Utilize profound knowledge of data lakes, data lakehouse services, and data platform products.
  • Analyze and ensure referential integrity of data structures and understand common models like star and snowflake schemata.
  • Strong SQL skills (e.g., Spark SQL, T-SQL, PL-SQL) and familiarity with Python/Pyspark for data transformations.
• Support Services Management:
  • Establish and maintain communication guidelines and support processes.
  • Define standards and best practices within the support services domain.
  • Manage internal stakeholders effectively to ensure alignment and collaboration.
• Data Governance:
  • Contribute to Data Governance initiatives with expertise in Data Quality Assurance and anomaly detection.
  • Conduct workflow efficiency and risk analysis, implementing strategies for consistency and accuracy of data services.
• Operational Oversight:
  • Perform operational activities and monitor workflows to ensure efficient service delivery.

Required Qualifications:

• Minimum 8+ years of experience in L1 support and 6+ years in L2 support, particularly in data-related domains.
• Proficiency in SQL (Spark SQL, T-SQL, PL-SQL) and basic to good knowledge in Python/Pyspark.
• Experience with JIRA, Confluence, and Power BI; familiarity with Azure Databricks, Azure DevOps, Azure SQL Database, Snowflake, Azure Blob Storage, S3 Storage, and Postman is advantageous.
• Strong understanding of data governance principles and practices, with at least 2+ years of specific experience in Data Governance.

Soft Skills:

• Excellent communication skills with the ability to manage stakeholders and escalate issues when necessary.
• Exceptional self-organizational and research skills, coupled with an autonomous and proactive work approach.