IT Officer

Job Description:

We are looking for a competent and motivated IT Officer to join an amazing team. The IT Officer will provide end-user support, manage IT assets, and assist in maintaining and configuring network and telephony systems.

Responsibilities:

• Provide end-user IT support for desktop/laptop issues and peripherals, including printers, telephones, mobile services, and specific business applications.
• Assist with basic network configuration and maintenance.
• Install and troubleshoot VoIP phones and configure mobile services.
• Ensure antivirus software is up-to-date, troubleshoot and perform updates as needed.
• Manage IT asset inventory.
• Assist in the preparation of the IT budget.
• Participate in the IT procurement process.
• Liaise with suppliers for quotation requests and coordinate Tier 4 technical support.

Profile:

• Diploma in Information Technology.
• Versatile with Microsoft technology platforms.
• Experience and training in troubleshooting and providing IT end-user support.
• Basic knowledge of networking and Microsoft Exchange.
• Excellent customer service skills.
• Strong diagnostic, problem-solving, and time management skills.
• Ability to grasp new processes, services, and concepts quickly.
• Excellent written, verbal, and interpersonal communication skills in both English & French.