VIP Manager

Key Requirements:

• Fluent in French (C1-C2) with proficient English skills for business communication.
• Exceptional communication abilities across all channels, particularly on the phone, with high confidence.
• Demonstrated business acumen and sales-oriented approach.
• Strong analytical skills, proficient in Microsoft Excel.
• Proven ability to deliver results and provide outstanding service within tight deadlines.
• Knowledge of the French market and cultural nuances.
• Experience in the technology industry is a plus.
• Bachelor's degree in Business Administration, Hospitality Management or related field.

Main Responsibilities:

• Daily monitoring and analysis of the VIP database.
• Development and execution of marketing and customer management strategies for VIP
• clients.
• Handling of day-to-day queries and complaints from customers, including out-of-hours
• support when necessary to ensure personalized and exceptional service.
• Creation and implementation of retention calling campaigns, SMS, and email campaigns,
• including planning, execution, evaluation, and continuous improvement.
• Identification and pursuit of upselling opportunities with VIP customers based on
• behavioral analysis.
• Gathering feedback from VIPs and escalating issues to the appropriate teams.
• Identification and management of risks within the assigned areas of responsibility.
• This role requires managing a team of VIP Account Managers

Why Choose Us and What We Offer:

• Opportunity to work in Mauritius with a friendly and supportive atmosphere.
• Exposure to a diverse and international team of professionals, fostering career growth.
• Excellent prospects for career advancement in a fast-growing startup Competitive salary
• with bonuses based on KPIs and personal performance.
• Comprehensive company-paid health insurance, including dental care and optical
• coverage.
• 22 days of paid annual leave.
• Exciting team-building events.
• Complimentary coffee, snacks, and beverages at the office.