Support Officer

Main Responsibilities

• Provides support to end users, including procedural documentation and relevant
• reports
• Respond within agreed-upon time limits to call-outs and evaluate the best way to resolve them.
• Performs client setup and configuration.
• Use problem-solving and analytical skills to troubleshoot software to find the root cause of the issue in an autonomous manner. 
• Either address the issue or hand the problem to someone who is more qualified.
• Collaborates effectively with team members.
• Have strong communication networks to best assist customers.

Skills and qualifications

• Fluency in both English and French.
• Previous experience in a support team will be an advantage.
• An analytical mind-set with excellent problem-solving skills.
• Ability to adapt quickly to legacy and new versions of the technologies used
• Minimum of 2 years of previous experience in similar fields.
• Experience of 2 years on ViperTex Time & Attendance Software would be an
• advantage.
• Diploma or Degree in Computer Science or Software Engineering (or other related

degree in IT) will be an advantage.