Job Openings Travel Consultant

About the job Travel Consultant

Location: Cybercity Ebene.
For more information, contact our team at 650 3500 between 8 AM and 6 PM, Monday through Friday.


To ensure flawless customer experience, all our consultants have a friendly attitude and love
helping others!

Profile

  • 6 months of experience in the field of customer relations (customer service, aviation, call
    center).
  • Minimum HSC
  • Experience in the tourism or aviation field is a plus.

Your primary missions:

  • Receive and handle inbound calls
  • Ensure and provide quality of service to customers. That is, handling customer inquiries
    and complaints in a professional manner.
  • Manage flight cancellations, rebookings and force majeure situations
  • Develop and recommend changes to existing methods and procedures to increase the
    accuracy, efficiency and responsiveness of the Travel Operations department as a whole
  • Report technical issues, and customer complaints, among others#

The skills we are looking for:

  • Good level of English spoken and written
  • Ability to synthesize information (written transcription for monitoring the client file).
  • Comfortable to speak to clients on the phone
  • Individual who enjoys teamwork.
  • Knowledge of Microsoft Office and office software required.
  • Able to work in a dynamic environment such as aviation.
  • Individual with natural empathy, calm and calm.

What do we offer?
By working with us, you will be entitled to a complete, paid and certified training on the following
software:

  • AMADEUS
  • SABER
  • GALILEO
  • Opportunity for career development (several positions in operational and support
    functions.). Ramp-up of 300 employees!
  • Performance bonus with monthly challenges.
  • Meal allowances.
  • Allowances for night shifts.
  • Flexibility to allow a good work life balance.
  • Monday to Sunday (2 days off during the week)
  • Several shifts available
  • Medical insurance covered by the company
  • Transport provided back and forth
  • Doctors and psychologists on site
  • Ready to take off with us?

Apply now via MyJob or FACEBOOK or call us on 6503500.