Automotive Service Advisor

MAIN FUNCTION:

To ensure a premium service to our customers and a smooth, accurate, and timely flow of communication between customers and Workshop for an efficient and effective follow-up of repairs and timely handover of vehicles.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers vehicles as per established standards
• To deal promptly and efficiently with customer complaints
• To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customers expectations
• To perform a thorough verification and pre-intervention investigation of customer vehicles as per established procedures and secure customer approval for all remedial work to be carried out
• To determine/identify problems with a vehicle and provide the right information to the workshop
• To maintain a systematic and efficient follow-up of customer vehicles

QUALIFICATIONS & EXPERIENCE:

• HSC
• At least 2 years experience in a customer-facing environment
• Knowledge of Mechanic and prior training in customer service would constitute a
• definite advantage

SKILLS & COMPETENCIES:

• Excellent communication skills
• Effective listening and problem-solving skills
• Excellent planning and organisation skills
• High sense of commitment
• Ability to work under pressure and meet deadline
• Ability to work after office hours