Guest Relations Officer

Position Overview:

As a Guest Relations Officer for Azuri village, you will play an essential role in ensuring the safety and security of property and assets within the Azuri common areas.

Key Responsibilities:

• Surveillance:Proficient use of CCTV systems to monitor estate perimeters, identify irregularities, and report incidents to the Guest Relation Supervisor.

• Patrol & Roster: Under advice of the Guest Relation Supervisor perform regular patrols, ensure safety of residents and Estate properties, observe and report security/safety breaches.

• Guest Relations: Welcome and guide residents, owners and guests politely, handle queries, maintain professional conduct.

• Procedures: Always follow procedures.

• Observations and reports: Log incidents accurately and report them in a timely and confidential manner to the Guest Relation Supervisor

• Crisis Management:Calm and effective response to emergencies or unexpected situations. Respond quickly to emergencies.

Core Competencies

• Surveillance & Observation ,Accurately monitors CCTV and surroundings, detects anomalies.

• Patrolling & Incident Response,Conducts regular and thorough patrols; responds effectively to incidents

• Guest Service Orientation,Provides courteous and attentive service to guests/residents

• Communication Skills, Clearly communicates instructions and writes accurate reports

• Conflict Management, De-escalate conflicts calmly and professionally

• Crisis Management, Responds to emergencies with calm, effective action

• Technical Proficiency, Operates CCTV, radios, and reporting tools efficiently.

Working Conditions

1. The role requires working outdoors in various weather conditions and during extended hours, including nights, weekends, and holidays.
2. Physical fitness to conduct patrols and respond to incidents
3. The position demands vigilance, physical activity, and the ability to handle stressful situations calmly and effectively