ICT Support Technician

Job Title: ICT Support Technician

Location: Port louis
Employment Type: Full-time

Working Hours:

• Monday to Friday: 08:00 – 17:00
• Saturday: 08:00 – 12:00

Job Overview

We are seeking a reliable and motivated ICT Support Technician to provide technical support and assistance to end-users. The successful candidate will be responsible for installing, maintaining, and troubleshooting IT, network, and communication systems to ensure smooth day-to-day operations.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues
• Install, configure, and maintain IT, network, video conferencing, and voice systems

• Troubleshoot and resolve technical issues remotely and on-site

• Monitor system performance and ensure system availability and reliability

• Assist with IT and AV projects, system upgrades, and new installations

• Maintain accurate documentation, user guides, and asset records

• Ensure compliance with data protection, security, and company policies

• Deliver basic user training and technical guidance when required

Requirements

• Diploma or certification in IT, Computer Science, Networking, or a related field

• Previous experience in an ICT support or technical role is an advantage

• Basic knowledge of networking, hardware, operating systems, and common business applications

• Strong troubleshooting and problem-solving skills

• Good communication skills and a customer-service-oriented mindset

• Ability to work independently and as part of a team

What We Offer

• Stable working environment

• Exposure to diverse technologies and projects

• Opportunities to develop technical skills and grow professionally