Shop Assistant

Job Summary

The Shop Assistant is responsible for delivering excellent customer service, supporting daily store operations, and contributing to the achievement of sales targets. The role involves assisting customers, maintaining store standards, and ensuring a positive shopping experience.

Key Responsibilities

• Welcome customers and provide friendly, professional assistance
• Identify customer needs and recommend appropriate products
• Process sales transactions accurately using the point-of-sale (POS) system
• Handle cash, card payments, refunds, and exchanges in line with company procedures
• Maintain store cleanliness, product displays, and visual merchandising standards
• Replenish stock, label merchandise, and ensure correct pricing
• Assist with stock counts, deliveries, and inventory control
• Handle customer queries, complaints, and returns professionally
• Promote ongoing promotions, loyalty programs, and special offers
• Comply with company policies, health and safety regulations, and loss prevention procedures
• Support the store team to achieve sales targets and operational objectives