Senior Manager/Manager - Mall Operations

Senior Manager/Manager - Mall Operations

Our client, a premier real estate development and investment holding company, is seeking a dynamic Mall Operations Manager to lead the efficient and smooth operation of a premier shopping destination in Colombo 06. With a focus on developing prime quality properties that maximize long-term investment value, this role is crucial in ensuring an exceptional visitor experience and optimal profitability.

Position Summary:
The Mall Operations Manager will oversee all aspects of mall operations, tenant management, vendor coordination, maintenance, safety, and customer service.

Key Responsibilities:

1. Operations Management:
   • Oversee daily mall operations, ensuring cleanliness, safety, and functionality.
   • Monitor facilities (HVAC, plumbing, escalators/lifts) and implement SOPs.
   • Coordinate with service providers for top performance.
2. Tenant Management:
   • Build strong relationships with tenants, addressing operational issues.
   • Ensure adherence to lease agreements and coordinate tenant setups.
3. Vendor & Contractor Management:
   • Shortlist and monitor vendor performance, ensuring compliance with SLAs.
4. Maintenance & Facility Coordination:
   • Conduct routine inspections and coordinate repairs without disrupting operations.
5. Budgeting & Cost Control:
   • Prepare and manage operations budgets, ensuring cost efficiencies.
6. Safety & Compliance:
   • Ensure compliance with health, safety, and local regulations.
   • Oversee emergency preparedness and security measures.
7. Customer Experience & Events Management:
   • Maintain high standards of customer service and satisfaction.
   • Collaborate with the marketing team on events and promotions.
8. Reporting & Analytics:
   • Generate performance reports and provide insights for strategic planning.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 10+ years of experience in mall operations, 5-star hotel operations, or property management.
• Knowledge of budgeting, vendor management, and facility operations.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Strong communication and interpersonal skills.
• Proficiency in MS Office; familiarity with property management systems is a plus.

Work Environment & Requirements:

• Willingness to work weekends, holidays, or extended hours as required.
• Ability to move around the property and interact with stakeholders.

If you’re passionate about creating exceptional experiences and driving operational excellence in a premier environment, we want to hear from you!