Senior Executive - Group Fraud Management

Senior Executive - Group Fraud Management

Our client, one of Sri Lanka's largest telecommunications service providers and the leading mobile network operator in the country, is seeking to hire a Senior Executive - Group Fraud Management.

The Job:

• Analyze telecommunications and organizational processes to identify areas of fraud risk and recommend improvements.
• Stay updated on technological and process changes affecting fraud potential, proposing necessary adjustments.
• Understand unique fraud types in telecommunications and those specific to the client’s offerings; investigate and mitigate threats.
• Detect and investigate general organizational frauds, providing evidence for corrective actions.
• Monitor customer behavior patterns to identify potential fraud indicators and anomalies.
• Conduct end-to-end reviews of business operational areas to identify risks and implement controls.
• Plan and manage projects, UATs, and investigations, ensuring objectives are met on time.
• Execute operational compliance audits and participate in RAFM (Revenue Assurance and Fraud Management) monitoring training.
• Review and optimize FM tool thresholds to enhance risk management.
• Automate critical fraud controls for comprehensive coverage and efficiency.
• Extract, analyze, and interpret data to identify trends, anomalies, and risks.
• Recommend corrective actions, monitoring mechanisms, and control activities.
• Investigate referred fraud cases methodically, prepare comprehensive reports, and suggest corrective actions.
• Monitor activities at defined intervals and escalate deviations as needed.
• Maintain systematic records in compliance with ISGF policies.
• Prepare timely reports on work areas.

The Person:

• A degree in Statistics, IT, or partly qualified in finance/accounting/business.
• Minimum of 3 years of relevant experience.
• Proficiency in MS Office packages and SQL.
• Strong analytical skills and the ability to manage projects effectively.
• Understanding of telecommunications industry fraud types and risk management practices.