Technical Account Manager

Technical Account Manager

Join our client, a leading telecommunications provider, as a Technical Account Manager, where you will be the single point of contact for all tech-related pre-sales, post-sales, and operational support for select customers.

Key Responsibilities:

• Serve as the primary liaison for customers, understanding their requirements and assisting the Enterprise Sales Executive (ESE) in providing optimal solutions.
• Collaborate closely with sales teams to acquire new customers and introduce innovative solutions from Business Units (BUs).
• Support operational teams in resolving technical issues and ensure smooth service delivery.
• Propose futuristic solutions that align the client’s network with customer networks for mutual benefit.
• Analyze current customer network performance and proactively identify potential issues.
• Engage in discussions with customers and internal stakeholders to implement preventive measures.
• Assess network performance and recommend necessary changes.
• Understand and develop new customer requirements, assisting solution engineers in designing tailored solutions.
• Keep customers informed about industry trends and best practices.

The Ideal Candidate:

• Holds a B.Sc. in Engineering or an MSc in Telecommunications or IT, with 3-5 years of relevant experience; or
• Possesses NDES/NDT/HNDE or an MSc in Telecommunications or IT, with 8-10 years of experience in telecommunications.
• Demonstrates strong technical knowledge and customer relationship skills.

If you’re ready to drive customer success and enhance technical solutions in a dynamic environment, we want to hear from you!