Senior Business Analyst

Senior Business Analyst

We are currently seeking a Senior Business Analyst for a prominent player in the telecommunications sector.

As a Senior Business Analyst, you will collaborate closely with cross-functional teams to analyze, design, and implement innovative digital banking solutions that enhance customer experiences and improve operational efficiency.

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to understand business needs and objectives related to digital banking products (payments, wallets, loans, etc.).

• Business Process Mapping: Analyze, document, and optimize business processes across digital financial products.

• Solution Design: Collaborate with product teams and engineers to propose digital banking solutions that meet both business goals and customer needs.

• User Stories & Documentation: Create detailed user stories, functional specs, and process flows for digital banking solutions.

• Stakeholder Engagement: Serve as the liaison between business stakeholders, product managers, and technical teams.

• Data Analysis & Insights: Analyze data to identify trends and actionable insights for continuous product improvement.

• Risk & Compliance Management: Ensure all digital banking solutions adhere to industry regulations, including payment security and data protection.

• Testing & Validation: Work with QA teams to ensure that digital solutions meet business requirements and are rigorously tested.

• Training & Support: Provide training and ongoing support to ensure successful adoption of new digital services by business users.

• Continuous Improvement: Identify opportunities to improve digital banking services and operations using feedback, data, and best practices.

Qualifications & Experience:

• Education: Bachelor’s or Master’s degree in Business Administration, Finance, Information Technology, or related fields.

• Experience: 5-7 years of experience as a Business Analyst, preferably in Fintech, banking, telecommunications, or digital transformation roles.

• Technical Expertise: Strong knowledge of retail banking products, payment systems, mobile wallets, digital loans, and other financial services.

• Methodologies: Proficiency in Agile and Scrum, with experience in managing product backlogs and user stories.

• Analytical Skills: Strong problem-solving and data analysis skills with the ability to derive insights for actionable improvements.

• Communication: Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

• Tools & Technology: Familiarity with tools such as Jira, Confluence, and other business analysis platforms.

• Industry Knowledge: Understanding of the telecommunications and fintech sectors, especially in banking digitization and regulatory standards.

Preferred Skills:

• Experience with platforms that digitize retail banking services such as payments, digital wallets, or core banking systems.

• Familiarity with emerging technologies like APIs, cloud platforms, and AI-driven financial solutions.

• Experience working in fast-paced, cross-functional teams.

Key Competencies:

• Attention to Detail: Ability to manage multiple priorities with precision.

• Strategic Thinking: Capability to design scalable, sustainable digital banking solutions.

• Customer-Focused: A passion for delivering seamless, high-quality digital experiences.

• Adaptability: Comfortable working in a fast-evolving Fintech environment within the telecommunications sector.