About Mormedi

We are a global boutique, strategic design and innovation consultancy. We help our clients create products, services, and experiences that delight customers and that fuel growth. By blending strategy, creativity, technology and business insight to design and deliver the most meaningful solutions.

Our Mission: To help businesses navigate change confidently.

We accomplish our mission by:

• Developing practical, human-centred solutions that drive growth, sustainability, and transformative impact;
• Making strategy and visions of the future tangible as a way to gain and maintain momentum;
• Establishing partnerships across industries for non-traditional approaches and better connected ecosystems;
• Creating strategies that help our clients lead the future with purpose.

Our Values

• Long-term thinking: We are passionate about finding the most profound, lasting opportunity in each innovation challenge, looking and testing from multiple angles.
• Meaningful experiences: We strive for positive impact in people's everyday lives by inviting diverse human perspectives and creating relevant and meaningful experiences.
• Systemic elegance: We believe that design can make a real difference when approached with a holistic, inclusive and sustainable mindset.
• Maker mentality: We can't help but make the abstract practical through visualization, models and prototypes to drive alignment and speed up progress.

About the role

Role overview
As Relationship Associate, you will work at the heart of how Mormedi grows through trust: existing clients, referrals, our Senior Advisors network and the proposals that turn conversations into projects. Reporting directly to the Director of Clients, New Business and Institutional Relations, you will help nurture long-term relationships with senior executives and make sure every opportunity is followed through to a strong proposal.

This role is for you if
You enjoy people as much as ideas. You like understanding what a client really needs, writing with precision, and being the person who makes sure nothing falls through the cracks. You want to learn how long-term client relationships are built at the highest level.

What you will own

• Client relationship management: tracking key accounts, preparing meeting briefings, capturing next steps and following up so every conversation moves forward.
• Account growth: identifying new opportunities within existing clients and through referrals, and helping prepare proactive points of view to bring to them.
• Senior Advisors network: coordinating Mormedi's network of Senior Advisors, including the monthly advisor newsletter, introductions, meetings and follow-up on the opportunities they open.
• Proposals and tenders: analysing RFPs and public tenders, drafting proposal sections in English and Spanish, coordinating documentation and making sure every submission is complete and on time.
• Content library: maintaining a library of case studies, references, methodologies and team profiles ready for proposals.
• Institutional relations: supporting Mormedi's presence in business associations, institutional forums and executive gatherings.
• Cross-disciplinary collaboration: working with Strategic Design, Industrial Design, UX/UI and Business Innovation teams to align proposals with how projects are delivered.
• Quality and Environmental standards (ISO 9001 & ISO 14001): following Mormedi's Quality and Environmental Management System procedures in client documentation and proposals.

How success is measured

• Proposals and client follow-up (~60%): quality and timeliness of proposals, follow-up discipline and opportunities moved forward.
• Relationships and network (~40%): opportunities originated from existing clients, referrals and Senior Advisors, and quality of advisor engagement.

What you bring

• Relationship mindset: Natural ability to build trust and communicate with senior professionals.
• Excellent writing: Precise, elegant writing in English and Spanish, suitable for C-level audiences.
• Structured thinking: Ability to break down complex requirements and manage several workstreams at once.
• Attention to detail: You notice what is missing before anyone else does.
• AI literacy: Comfortable using Generative AI tools for drafting, translation and research, under strict confidentiality rules.

Software & Tools

• Office Suite: Microsoft Office (advanced Word and PowerPoint, Excel).
• CRM: Copper or similar.
• Collaboration Platforms: Miro or similar.
• Nice to have: Adobe InDesign.

Languages
High professional proficiency in English and Spanish; Italian, German or French is highly appreciated.

Qualifications

• Final-year student or recent graduate in Business Administration, Law, International Relations, Communication or a related field.
• Eligibility for an internship agreement (convenio de prácticas).
• Valid work permit for Spain/Europe.

What we offer

• A six-month paid internship at our Madrid office, with a real possibility of joining the team afterwards.
• Direct work with the New Business leadership from the first week, without layers in between.
• Exposure to international clients and projects across aviation, rail, banking, energy and retail.
• A way of understanding business through design and innovation that very few places can teach.