About the job Operations Lead
JOB DETAILS
Job Title: Operations Lead
Location: Remote
Reports To: Operations Manager
Work Shift: Flexible, with responsiveness during Australian business hours preferred
Working Hours: Full-Time
Job Description
We are seeking a highly proactive Operations Lead to support the day-to-day operational execution across inventory planning, purchasing, supplier coordination, logistics, fulfillment, and ecommerce operations for a fast-growing DTC apparel brand.
This role is responsible for ensuring inventory is replenished on time, suppliers and freight partners remain on schedule, purchase orders progress smoothly, and inventory is accurately reflected across operational systems. The ideal candidate is highly organized, naturally proactive, and comfortable managing multiple operational workflows while maintaining visibility across suppliers, warehouses, and logistics partners.
Success in this role requires someone who consistently follows up, identifies operational risks before they become customer issues, and keeps inventory flowing efficiently across a global supply chain.
This is not a strategic supply chain leadership role. The Operations Manager will continue to own procurement strategy, forecasting decisions, and supplier negotiations. This position focuses on executing established operational processes, providing operational oversight, and continuously improving day-to-day execution.
Key Responsibilities
Inventory Planning & Procurement
Review inventory forecasts and demand planning reports to support purchasing decisions
Monitor inventory levels across Shopify and internal operational systems
Identify products approaching stockout and escalate replenishment requirements
Assist with purchase order preparation, review, and ongoing management
Provide a second review of purchase orders before submission to suppliers
Maintain inventory planning trackers and purchasing documentation
Supplier Coordination
Act as the primary day-to-day contact for suppliers across multiple manufacturing partners
Follow up on purchase orders, production timelines, samples, and shipment readiness
Hold suppliers accountable through consistent communication and proactive follow-up
Escalate production delays, shortages, or supplier risks to the Operations Manager
Maintain organized records of supplier communications and outstanding action items
Logistics & Freight Coordination
Coordinate inbound shipments from suppliers into global warehouses
Follow up with freight forwarders to ensure shipments remain on schedule
Track shipment progress and proactively resolve delays or operational issues
Coordinate inventory movement across multiple warehouse locations
Maintain visibility across inbound logistics and expected delivery timelines
Fulfillment & Ecommerce Operations
Coordinate with multiple 3PL partners across Australia, the United States, and Europe
Update ERP and Shopify as inventory is received into global warehouses
Ensure inventory records remain accurate across operational systems
Coordinate with internal teams to resolve fulfillment and inventory discrepancies
Monitor day-to-day operational performance across fulfillment partners
Operational Support & Process Improvement
Coordinate with the Finance team to ensure supplier invoices are processed on time
Review purchase orders and supplier invoices for pricing discrepancies or unexpected cost changes
Maintain operational dashboards, trackers, and documentation
Recommend improvements to operational processes, systems, and workflows
Leverage previous experience with ERP or inventory systems to identify opportunities to improve internal operational tools
Qualifications
Required
Experience supporting ecommerce operations, supply chain operations, logistics, inventory coordination, or procurement
Experience supporting DTC ecommerce brands
Experience reviewing inventory forecasts or supporting demand planning processes
Experience preparing, reviewing, or managing purchase orders
Experience coordinating with suppliers, manufacturers, or overseas vendors
Experience coordinating with freight forwarders and international shipments
Experience working with Shopify or similar ecommerce platforms
Experience working with ERP or inventory management systems
Experience coordinating with 3PLs or fulfillment partners
Strong organizational skills with the ability to manage multiple operational workflows simultaneously
Highly proactive communication and supplier follow-up skills
Strong attention to detail and operational accuracy
Ability to identify operational issues early and proactively recommend solutions
Ability to work independently and take ownership of recurring operational responsibilities
Excellent written and verbal English communication skills
Preferred
Familiarity with bookkeeping reconciliations, accounts payable, or finance operations
Experience working with custom-built ERP or operational systems
Experience supporting continuous improvement or operational optimization initiatives