About the job Ecommerce Operations & Supply Chain Manager
Job Title: Ecommerce Operations & Supply Chain Manager
Location: Remote
Reports To: Head of Products / Ecommerce
Work Shift: Flexible
Working Hours: Full-Time
Job Description
We are seeking an Ecommerce Operations & Supply Chain Manager to take ownership of the operational backbone of a fast-growing global DTC ecommerce business.
This role is responsible for managing inventory planning, supplier relationships, fulfillment operations, logistics, product launch readiness, and operational systems across multiple international markets. The position will serve as the primary operational owner for the business, ensuring products move efficiently from supplier to warehouse to customer while supporting continued growth and expansion.
The ideal candidate is highly proactive, operationally minded, and capable of building systems where none currently exist. This is not a maintenance role. We are looking for someone who can identify inefficiencies, implement scalable processes, improve visibility across operations, and proactively solve problems before they impact customers or the business.
This role will work closely with leadership while owning day-to-day supply chain and operational execution across suppliers, 3PL partners, Shopify operations, and future expansion initiatives.
Key Responsibilities
Inventory Planning & Forecasting
Own demand forecasting and inventory planning across all SKUs and product variants
Monitor inventory health, weeks of coverage, replenishment timelines, and stock risks across multiple markets
Determine reorder timing and inventory requirements using historical sales data, marketing plans, seasonality, and growth projections
Maintain accurate visibility into inventory levels across all warehouses and fulfillment partners
Proactively identify stockout risks, excess inventory, and supply bottlenecks before they impact operations
Supplier & Vendor Management
Serve as the primary point of contact for manufacturers, suppliers, and operational vendors
Manage production timelines and coordinate replenishment schedules
Track purchase orders, lead times, MOQs, and supplier commitments
Source and evaluate new suppliers as the product catalog expands
Negotiate pricing, timelines, operational terms, and vendor agreements where appropriate
Maintain organized supplier documentation and operational records
Anticipate supply chain risks and develop contingency plans
3PL & Logistics Management
Own day-to-day relationships with fulfillment and logistics partners across all active markets
Monitor fulfillment performance, shipping accuracy, SLA adherence, and inventory movement
Conduct routine order-health reviews to identify fulfillment issues, shipping delays, or inventory discrepancies
Coordinate inbound shipments, inventory transfers, and warehouse receiving activities
Investigate operational issues and drive resolution with external partners
3PL Transition & Operational Improvement
Lead the evaluation and selection of future fulfillment and logistics partners
Analyze warehouse rate cards, fulfillment costs, storage fees, and operational performance
Identify opportunities to reduce costs and improve operational efficiency
Manage warehouse migration and inventory transfer projects while maintaining business continuity
Develop scalable operational processes and documentation to support future growth
Shopify Operations & Systems
Maintain operational accuracy across Shopify and connected operational systems
Configure and maintain Shopify operational workflows, automations, and inventory processes
Support product setup, inventory configuration, bundling, kitting, and fulfillment workflows
Improve operational visibility through reporting, automation, and system improvements
Leverage AI tools and operational technology to improve forecasting, inventory visibility, and workflow efficiency
Product Launch & Expansion Operations
Own operational readiness for new product launches
Coordinate launch timelines across suppliers, logistics providers, marketing, and customer experience teams
Ensure inventory availability and operational readiness before launches go live
Support operational planning for new products, bundles, collaborations, and future sales channels
Evaluate operational requirements for entering new markets and fulfillment regions
Support warehouse expansion and international market opportunities through operational analysis and planning
Qualifications
Required
3–6+ years of experience in ecommerce operations, supply chain management, inventory planning, or related operational roles
Experience supporting a Shopify-based DTC ecommerce business
Experience managing inventory forecasting, replenishment planning, and supply chain operations
Experience working with suppliers, manufacturers, and external operational partners
Experience managing relationships with 3PL providers and fulfillment partners
Experience coordinating purchase orders, lead times, inbound inventory, and warehouse operations
Strong spreadsheet, forecasting, and operational analysis skills
Experience building or improving operational processes and systems
Experience operating within fast-paced, founder-led, or high-growth ecommerce environments
Strong problem-solving, ownership, and execution mindset
Ability to work independently with minimal supervision
Strong written and verbal English communication skills
Preferred
Experience managing operations across multiple international markets
Experience leading warehouse transitions, 3PL migrations, or fulfillment optimization projects
Experience with ShipBob, Hive, or similar fulfillment platforms
Experience with Shopify Flow, automation tools, or operational systems design
Experience in health, wellness, supplements, CPG, or consumer product brands
Familiarity with landed cost analysis, operational financial metrics, and cost optimization initiatives
Experience leveraging AI tools to improve operational workflows and reporting