Customer Service Agent

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people, solving problems, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly, professional, and timely customer support.
• Identify customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer concerns and requests.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions.
• Share customer feedback and common questions with team members.
• Collaborate with team members to achieve service and business goals.
• Help create a positive and welcoming customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.