Customer Service Officer

Job Summary

We are seeking a professional and customer-focused Customer Service Officer to build strong customer relationships while supporting sales and business growth initiatives. This role is ideal for individuals who enjoy understanding customer needs, presenting solutions, and providing exceptional service.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information to support purchasing decisions.
• Identify sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support retention.
• Build strong customer relationships and encourage repeat business.
• Assist with customer concerns and provide timely solutions.
• Support promotional and customer acquisition activities.
• Maintain accurate customer and sales records.
• Collaborate with team members to achieve service and sales objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.