Borrower Services Library Assistant (part-time)

BORROWER SERVICES LIBRARY ASSISTANT

Montclair is a wonderful town that loves its library. Last year, visits and program participation doubled and circulation increased 50 percent.

We are looking for a part-time Borrower Services Library Assistant who is collaborative, outgoing, has documentation skills, and can handle difficult situations calmly.

ESSENTIAL FUNCTIONS

• Exhibit a warm, welcoming demeanor

• Charge and discharge library materials, collect fees, register new patrons and issue library cards

• Assist the public in the use of library resources and equipment

• Maintain order by sorting and filing, putting books and other materials in their proper places and re-shelving returned material.

• Answer the phone, handle inquiries and provide assistance

• Prepare books and other library materials for the collection including unpacking and checking packing lists, labeling, marking, pocketing, mending and reinforcing

KNOWLEDGE, SKILLS, AND ABILITIES

• Possession of good customer service skills such as exhibiting warm, welcoming behaviors and practices including being tactful

• Effective communication skills to best determine the patron's actual needs and to convey accurate information to colleagues

• Ability to de-escalate challenging situations

• Ability to organize materials and handle details with accuracy and completeness

• Ability to learn quickly from oral, written and/or demonstrated instructions

• Computer skills and the ability to learn online platforms such as the Library catalog and the library consortium (BCCLS) Information Library System (Leap)

• Ability to work harmoniously with co-workers and a diverse and varied clientele

QUALIFICATIONS

• High school graduate or equivalent

• Some college or library courses, and/or library or other customer service experience desired

• Proficiency in conversational Spanish is a plus

• Residency in the State of New Jersey will be required in accordance with New Jersey Revised Statutes § 52:14-7

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. We are dedicated to building a diverse, inclusive, and enthusiastic team, so if you are excited about this role but your past experience does not align perfectly with each qualification in the job description, please apply anyway! You might be just the right candidate for this role.

WEEKLY SCHEDULE

• Most weeknights

SALARY

• $17.37 per hour

APPLICATION

• Upload a cover letter, resume, and three professional supervisor references. 

• Applications will be considered immediately and accepted until the position is filled. Anticipated start date is early August.

Montclair Public Library is committed to equity, diversity, and inclusion and actively recruits persons from various ethnic and cultural backgrounds to enhance service to its diverse community. It is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, creed, religion, marital status, national origin, age, disability, gender identity or expression, sexual orientation, genetic information, veterans status or disabled veterans status. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.