L1 Monitoring

Position: L1 Monitoring and Support Engineer

We are looking for a Monitoring and Support Engineer to come and join us. Our vision is to be a global market leader in solutions for customer onboarding, identity verification and automation of related workflow. Our mission is to provide a peace of mind with digital identity solutions that empower service providers and ensure security, compliance, integrity for identity verification and customer onboarding. If you are interested in the Biometric solutions, Telecommunications, identity management space, join us now and make an impact together in this industry.

Job Responsibility

• Support and monitoring of our innovative biometric and mobile operator solutions ensuring that customers systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Problem determination, workaround resolution, root cause analysis, major incident management
• Follow defined escalation paths to ensure appropriate focus and attention is place on high priority issues and requests.
• Provide and support recommendations for improved procedures.

Job Requirements (all is not required):

• At least 2 years of experience in technical support
• Practical experience of working with Linux servers, databases, and IP networks
• Flexibility Willing to work in shifts to ensure 24/7/365 support services.
• Ability to work in a fast-paced production environment.
• Good written and spoken English.
• Ability to work independently and as part of a team with minimum supervision.

Desirable Skills

• SQL knowledge
• Scripting knowledge
• Experience supporting cloud applications.
• Understanding of software development lifecycle