IT Support Engineer

Job Purpose

Provide technical support to stationed customer. The focus will be to provide on‐site trouble shooting and validation as well as diagnosing and taking corrective action for existing system in the plant to maintain.

Onsite Engineer

Overall knowledge on L1 and L2 support on traceability solution and backbone IT infrastructure limited to LAN and fault detection whether from network/Server/OS/Data base

Deliver field reports to the respective managers

Knowledge on electrical cabling and sensor driven traceability components

Functional Areas

Proficiency in maintaining and supporting RFID and Barcode based traceability system

Take ownership of the project and ensure the smooth functioning of the same

Facilitate problem solving and collaboration

Training & Development

Analyse the training needs of the employees. Conduct training sessions to fulfil these needs

Work Flow Management

Ensure all equipments under the supervision are performing their tasks efficiently