LEGAL SALESPERSON - Remote, Global

Remote - Global | Contract | $12.00 per hour + Incentives | Full time | Fort Lauderdale, FL 33394 

SUMMARY

The Client Engagement Specialist plays a key role in the Firm’s growth by connecting with prospective clients, understanding their legal needs, and guiding them through the process of retaining the Firm.

This is a client-facing, results-driven sales position involving consultations conducted primarily via Zoom and occasionally by telephone. Candidates must maintain a professional appearance, demeanor, and environment during all virtual consultations, representing the Firm with the same level of professionalism expected in an in-person meeting.

The role requires close collaboration with attorneys and Firm leadership, with a primary focus on converting qualified prospective clients (PNCs) into retained clients. Success requires exceptional communication, active listening, thoughtful follow-up, and the ability to build trust while guiding prospective clients toward an informed decision to retain the Firm.

The ideal candidate has proven sales experience, preferably selling high-ticket, intangible services through a consultative sales approach. They are confident addressing objections and guiding prospects through a professional, empathetic consultation experience. They are comfortable working toward conversion goals, tracking key performance indicators (KPIs), and operating in an environment that values transparency, accountability, continuous learning, and measurable results.

RESPONSIBILITIES

Consultative Sales and Prospective Client Engagement

• Maintain a minimum conversion rate of 50%, with a goal of securing 15–20 full-matter client engagements per month through active listening, identifying prospective clients’ needs, effectively addressing objections, and consistent follow-up.

• Strictly adhere to all Firm-approved sales scripts, communication guidelines, policies, and standard operating procedures (SOPs). Unauthorized statements, deviations from approved protocols, or providing legal advice can expose the Firm to serious ethical and regulatory consequences.

• Conduct professional, thorough consultations with prospective clients, primarily via Zoom and occasionally by telephone, maintaining a polished appearance, professional demeanor, and distraction-free environment.

• Collaborate closely with attorneys and Firm leadership to ensure prospective clients receive knowledgeable, compassionate guidance throughout the consultation and engagement process.

• Communicate with prospective clients through phone, email, and other approved channels to understand their needs, explain the Firm’s services and engagement options, and guide them through the retention process.

• Proactively manage assigned leads, respond promptly to inquiries, and maintain consistent communication to maximize conversion opportunities.

• Conduct consistent post-consultation follow-up, including GAS calls to prospective clients who have not retained the Firm, to re-engage potential clients and identify additional opportunities for conversion.

CRM Management, Documentation, and Reporting

• Demonstrate proficiency with CRM systems by promptly and accurately entering lead information, documenting all prospect and client interactions, and recording outcomes, next steps, and follow-up activity.

• Complete all assigned Clio tasks by the end of each scheduled workday.

• Keep Clio records current and accurate so the team has access to reliable client information; leadership will review data accuracy.

• Pull and organize CRM reports and enter and maintain client data in Google Sheets with at least 95% accuracy.

Team Collaboration, Accountability, and Professional Development

• Take ownership of individual performance, consistently meet established KPIs and conversion goals, and demonstrate accountability for results.

• Demonstrate a strong team-oriented mindset by collaborating with colleagues, supporting team goals, and contributing to a positive, productive work environment.

• Remain receptive to coaching, constructive feedback, and performance evaluations, and implement recommendations to improve performance.

• Attend the daily team standup and accountability meeting every weekday from 8:30–9:00 a.m. Eastern Time, regardless of scheduled shift.

• Maintain professional, respectful, and solutions-oriented communication with colleagues and Firm leadership.

• Provide management with constructive feedback regarding lead quality, lead volume, and conversion opportunities, including recommendations based on direct interactions with prospective clients.

• Remain flexible regarding scheduling adjustments, including occasional evening or weekend coverage based on Firm needs.

• Strengthen consultative selling, communication, and client engagement skills through ongoing training and professional development.

QUALIFICATIONS

• Demonstrated experience selling high-ticket, intangible services through a consultative sales process.

• A track record of converting qualified leads into paying clients and meeting measurable sales goals.

• Experience conducting sales consultations by phone or video, identifying client needs, addressing concerns, and guiding prospects toward a decision.

• Excellent English verbal, written, and interpersonal communication skills, including the ability to explain information clearly and communicate with empathy.

• Strong listening skills and sound judgment when working with individuals facing sensitive or stressful circumstances.

• Experience managing a sales pipeline, maintaining consistent follow-up, and documenting activity in a CRM.

• Strong organizational skills and attention to detail, with the ability to manage multiple prospects, appointments, tasks, and deadlines.

• Comfort working in a metrics-driven environment with regular reporting, transparent performance tracking, and accountability.

• Proficiency with Google spreadsheets, calendars, email, video conferencing, and other online business tools.

• Ability to work independently, follow established processes, and collaborate effectively with attorneys, leadership, and colleagues.

• Professional discretion and the ability to handle confidential client and prospective client information.

• Availability for the regular Monday–Friday, 8:30 a.m.–6:00 p.m. Eastern Time schedule, with occasional evening or weekend coverage as needed.

• Speak English clearly and effectively.

Preferred but not necessary

• Experience in legal intake/sales, client enrollment, or professional services sales.

• Familiarity with Clio or another legal practice management or CRM platform.

• Experience coordinating consultations, attorney follow-ups, and client handoffs.

• Familiarity with law firm intake procedures, confidentiality expectations, and the boundaries between nonlegal client-service support and attorney-provided legal advice.

ABOUT MAYERSOHN LAW GROUP, P.A.

Mayersohn Law Group, P.A. is a dynamic, NAMWOLF, AV‑rated law firm recognized for excellence across South Florida's legal community. Led by founder Leah Mayersohn, a former prosecutor with decades of high‑stakes litigation experience, our firm specializes in Criminal Law, Family Law, Real Estate, and Commercial Litigation, and is well known for sharp strategy, fast communication, and a client‑focused approach that gets results.

We’re expanding our team as we invest in new systems, marketing initiatives, and operational growth. This is an exciting time to join us: you'll work closely with experienced attorneys, contribute to meaningful cases, and be part of a supportive environment that values initiative, integrity, and continuous improvement. If you thrive in a fast‑moving environment, bring fresh ideas, and take pride in delivering excellent work, you'll feel right at home here.

MLG Core Values: PATHS

“Relentless where it matters. Deliberate at every turn.”

P - Purposeful: Every motion, call, and meeting has a reason behind it. If it doesn't move the case or the client forward, we don't do it.

A - Accountable: We own our responsibilities from start to finish, inside and outside of the courtroom.

T - Trustworthy: Clients trust us with their freedom, families, reputations, and wealth. We protect that with discretion, care, and the seriousness their matters deserve.

H - Honest: We communicate clearly and truthfully with clients and each other, even when the conversation is difficult.

S - Strategic: We bring savvy and real-world judgment to every situation, not just legal knowledge. We think before we act and choose the move that advances the client.