Unit Head, Operation Agency

Key Responsibilities:

- Manage and supervise a team of employees, including assigning tasks and providing guidance and support

- Oversee the daily operations of the agency, ensuring all tasks are completed efficiently and effectively

- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions

- Develop and implement strategies to improve customer satisfaction and retention

- Collaborate with other department heads to ensure a cohesive and efficient workflow

- Ensure compliance with company policies and procedures

- Conduct regular performance evaluations and provide feedback and coaching to team members

- Identify training needs and provide training and development opportunities for team members

- Stay updated on industry trends and developments to make informed decisions for the agency

- Handle any escalated customer complaints or issues in a timely and professional manner

Qualifications:

- Bachelor's degree in Business Administration, Management, or a related field

- Minimum of 4-5 years of experience in a management role, preferably in the operations or service industry

- Strong leadership skills with the ability to motivate and manage a team

- Excellent communication and interpersonal skills

- Proven track record of achieving and exceeding targets and goals

- Ability to analyze data and make data-driven decisions

- Proficiency in Microsoft Office and other relevant software

- Fluency in English and Lao, both written and spoken

- Knowledge of the local market and industry trends is an asset