Senior Executive, Operation Agency

Key Responsibilities:

- Manage and supervise the operations team, providing guidance and support to ensure smooth and efficient operations

- Develop and implement operational policies and procedures to improve efficiency and effectiveness

- Monitor and analyze operational performance, identifying areas for improvement and implementing solutions

- Ensure compliance with all regulatory requirements and internal policies

- Collaborate with other departments to ensure seamless coordination and delivery of services

- Oversee the maintenance of accurate and up-to-date records and reports

- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution

- Participate in strategic planning and decision-making processes to drive the growth and success of the agency bank.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field

- Minimum of 3 years of experience in banking operations, with at least 2 years in a supervisory or managerial role

- Strong knowledge of banking operations and regulations

- Excellent leadership and communication skills

- Proven track record of successfully managing and developing teams

- Ability to analyze data and make data-driven decisions

- Excellent problem-solving and decision-making abilities

- Fluent in English and Lao, with excellent written and verbal communication skills.