Intern - Managed Infrastructure Services

Job Description

• Assist L1/L2 engineers with daily IT tasks and respond to user requests under supervision while ensuring all incidents and service requests are logged in the ticketing system
• Support basic troubleshooting activities by assisting in resolving hardware issues such as PCs, laptops, and printers, as well as supporting software installations and updates
• Assist users with password resets and account unlocks while performing basic network checks, including LAN and Wi-Fi connectivity
• Contribute to system maintenance by assisting in IT asset inventory management, monitoring system performance and backup statuses, and supporting patch updates and antivirus checks
• Maintain proper documentation by creating and updating simple troubleshooting guides, documenting resolved issues, and assisting in developing IT knowledge base articles
• Generate reports on tickets, system usage, and incidents as required to support operational tracking and decision-making
• Gain hands-on experience in IT support and system administration while learning to use ticketing tools such as ServiceNow, Jira, and Freshservice
• Develop an understanding of Active Directory, email systems, and networking fundamentals by working closely with experienced engineers
• Shadow L1/L2 engineers to understand escalation procedures and problem-solving workflows within the organization
• Perform day-to-day tasks such as logging tickets, assisting users with access issues, installing or updating software under supervision, and carrying out basic troubleshooting for hardware and software issues
• Monitor system alerts and backup statuses under guidance while documenting learnings and procedures for continuous improvement

Person Specification

• Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Strong interest in IT infrastructure management
• Basic knowledge of networking, operating systems, and databases
• Good analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Willingness to learn and take on new challenges