Associate Engineer - Smart Buildings

Job Description

• Design, implement, and support Cisco and Avaya PABX systems
• Design and deploy Contact Center solutions (UCCX, Avaya Contact Center, etc.)
• Perform system integration, configuration, and troubleshooting for collaboration platforms
• Conduct requirement gathering, solution design, and documentation.
• Work closely with customers and internal teams to ensure successful delivery of projects
• Explore, evaluate, and propose innovative technologies to enhance collaboration and customer experience
• Provide post-implementation support and knowledge transfer to operations teams

Person Specification

• Bachelors degree in IT, Computer Science, Electronics, Telecommunications, or related field
• 02 years of domain experience in PABX and Contact Center environments
• Hands-on expertise in Cisco and/or Avaya Collaboration solutions
• Strong knowledge of design, implementation, and troubleshooting
• Good analytical and problem-solving skills
• Strong communication and interpersonal skills
• Willingness to learn and adapt to emerging collaboration technologies