Engineer - Data Center Admin (P1)

Role Summary

The Data Center Admin L2 Engineer is responsible for the operation, maintenance, and troubleshooting of data center infrastructure and systems. The role requires intermediate-level expertise in managing servers, storage, networks, and ensuring high availability of critical IT services. The engineer also plays a key role in incident management and provides support for escalated technical issues.

Job Description

• Perform routine maintenance, including hardware checks, firmware upgrades, and system patching
• Monitor and manage physical and virtual data center environments, ensuring optimal performance
• Ensure proper functioning of power systems (UPS, PDU), cooling systems, and environmental controls
• Manage servers, storage, and network devices, including provisioning and decommissioning
• Monitor resource utilization and ensure efficient use of data center capacity
• Collaborate with Level 1 and Level 3 teams to resolve complex problems
• Respond to escalated issues and incidents related to data center operations
• Troubleshoot hardware, software, and network issues to ensure minimal downtime
• Monitor resource utilization and ensure efficient use of data center capacity
• Participate in disaster recovery planning and testing for data center systems
• Support and monitor backup operations, ensuring data integrity and availability
• Maintain accurate documentation of data center assets, configurations, and processes
• Conduct regular audits of data center operations and report findings
• Work with other IT teams to ensure seamless integration and support of data center systems
• Mentor and guide Level 1 team members in troubleshooting and operational tasks

Person Specification

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience)
• Hands-on experience with server hardware (Dell, HP, Cisco UCS, etc.) and operating systems (Windows, Linux)
• Familiarity with storage systems (SAN, NAS) and networking (switches, routers, firewalls)
• Understanding monitoring tools (e.g., Nagios, SolarWinds, Zabbix)
• Knowledge of virtualization platforms (VMware, Hyper-V, KVM)
• Ability to prioritize tasks and manage multiple responsibilities effectively
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills
• 5 Years of experience in DC Administration