Engineer - Windows Admin (P1)

Role Summary

The Windows Admin L2 Engineer is responsible for managing, maintaining, and troubleshooting Windows-based systems in an enterprise environment. This role requires intermediate expertise in Windows server administration, user management, and issue resolution. The engineer plays a key role in ensuring system uptime, performance, and security.

Job Description

• Install, configure, and maintain Windows servers (2016, 2019, or later versions)
• Manage Active Directory, DNS, DHCP, Group Policy, and other Windows core services
• Provide Level 2 support for escalated issues related to Windows servers and desktops
• Perform routine server updates, patches, and firmware upgrades
• Diagnose and resolve hardware, software, and network connectivity issues
• Work closely with Level 1 and Level 3 teams to resolve complex technical problems
• Monitor server performance using tools like SCOM, SolarWinds, or equivalent
• Create and analyze performance reports for proactive system management
• Identify and address performance bottlenecks to ensure optimal system operation
• Ensure adherence to organizational backup and data retention policies
• Manage backup solutions (e.g., Veeam, NetBackup, or similar) for Windows systems
• Implement and manage security measures, including patch management and antivirus solutions
• Ensure Windows systems comply with organizational security policies and industry standards
• Conduct regular audits and address vulnerabilities in a timely manner
• Maintain up-to-date documentation of configurations, processes, and troubleshooting steps
• Assist in training and mentoring junior team members
• Collaborate with network, storage, and application teams for seamless operations

Person Specification

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience)
• Strong knowledge of Windows Server operating systems and services (AD, DNS, DHCP, Group Policy)
• Understanding of storage technologies and network protocols relevant to Windows systems
• Experience with virtualization platforms (VMware, Hyper-V)
• Knowledge of cloud environments (Azure, AWS, Google Cloud) is a plus
• Understanding of storage technologies and network protocols relevant to Windows systems
• Ability to work effectively under pressure and meet deadlines
• Strong analytical and troubleshooting skills
• 5 Years of experience in Windows Administration