Engineer - Storage (P1)

Role Summary

The Storage L2 Engineer is responsible for managing and maintaining enterprise storage systems, ensuring high availability, performance, and data integrity. The role requires intermediate-level expertise in storage technologies, troubleshooting complex issues, and collaborating with other IT teams to support business continuity.

Job Description

• Configure, manage and monitor enterprise storage systems (SAN, NAS, DAS)
• Provide Level 2 support for storage-related incidents and service requests
• Troubleshoot and resolve hardware and software issues on storage platforms
• Perform routine maintenance, firmware upgrades, and capacity planning
• Manage and maintain storage replication and backup systems
• Escalate critical issues to L3 support or vendor support as needed
• Optimize storage utilization and ensure efficient allocation of resources
• Monitor storage performance metrics and address bottlenecks
• Support disaster recovery planning and testing for storage systems
• Ensure data integrity and compliance with retention policies
• Implement and manage backup and recovery solutions
• Train and guide junior team members as needed
• Work closely with servers, databases, and network teams to ensure seamless integration
• Ensure storage systems comply with organizational security policies

Person Specification

• Bachelor's degree in computer science, IT, or a related field (or equivalent experience)
• Knowledge of SAN switches (e.g., Brocade, Cisco MDS)
• Proficiency in storage technologies such as NetApp, Dell EMC, HPE, and IBM
• Basic understanding of virtualization technologies (VMware, Hyper-V)
• Experience with backup tools (e.g., Veritas NetBackup, Veeam, CommVault)
• Ability to work under pressure and manage multiple priorities
• Excellent communication and teamwork abilities
• 5 Years of experience in SAN & Storage Administration