Senior Engineer – Networking - Managed Services (Fixed Term)

Job Description

• Provide L2 and L3 technical support for enterprise network infrastructure, ensuring high availability, stability, and optimal performance of customer environments
• Manage, troubleshoot, and resolve complex network incidents and service requests related to Routing, Switching, Wireless, SD-WAN, Software-Defined Networking (SDN), and Cisco ACI technologies
• Perform advanced troubleshooting and Root Cause Analysis (RCA), implementing permanent corrective actions to minimise recurring incidents and service disruptions
• Configure, maintain, optimise, and support multi-vendor network infrastructure solutions in accordance with customer requirements and industry best practices
• Manage and support enterprise routing and switching technologies, including dynamic routing protocols, VLANs, Spanning Tree Protocol (STP), redundancy, and high-availability solutions
• Provide technical expertise in enterprise wireless networking, including Wireless LAN Controllers (WLCs), access points, authentication, roaming, and wireless performance optimisation
• Support and manage SD-WAN and SDN environments, including policy management, network segmentation, centralised management, and network automation
• Provide technical support for Cisco ACI environments, including fabric operations, application profiles, endpoint groups, contracts, and network connectivity troubleshooting
• Participate in 24×7 support operations, including incident management, problem management, change management, and scheduled maintenance activities
• Ensure compliance with agreed Service Level Agreements (SLAs), operational procedures, and customer-specific service requirements
• Proactively identify potential network issues, performance bottlenecks, and service improvement opportunities through continuous monitoring and analysis
• Prepare and maintain technical documentation, including network diagrams, configuration backups, troubleshooting guides, Standard Operating Procedures (SOPs), RCA reports, and operational procedures
• Participate in customer technical discussions and service review meetings, providing recommendations for network optimisation and infrastructure improvements
• Mentor junior engineers, provide technical guidance, conduct knowledge-sharing sessions, and contribute to the development of team capabilities
• Collaborate with cross-functional teams, vendors, and internal stakeholders to ensure effective service delivery and timely resolution of technical issues
• Research emerging networking technologies, industry trends, and best practices to continuously enhance technical capabilities and managed services offerings
• Continuously develop technical competencies by obtaining and maintaining relevant industry certifications

Person Specification

• Possess a Bachelor's Degree in Engineering, Information Technology, Computer Science, or an equivalent qualification from a recognised institution
• Have a minimum of 2 years of hands-on experience in Network Engineering, Network Operations, or Enterprise Managed Services
• Demonstrate strong technical knowledge and hands-on experience in enterprise Routing and Switching technologies
• Possess practical experience in supporting enterprise Wireless LAN infrastructure, SD-WAN, and Software-Defined Networking (SDN) solutions
• Demonstrate knowledge and hands-on experience in Cisco ACI and Data Centre Networking technologies
• Possess multi-vendor networking experience, with exposure to solutions from Cisco, Juniper, HPE Aruba, Fortinet, Huawei, or other leading networking technology providers
• Hold relevant industry certifications in networking technologies, such as Cisco CCNA/CCNP, Juniper JNCIA/JNCIS/JNCIP, HPE Aruba certifications, Fortinet FCP/FCSS, or equivalent vendor certifications
• Relevant specialist certifications in Wireless, SD-WAN, SDN, or Cisco ACI technologies will be considered an added advantage
• Demonstrate strong troubleshooting, analytical, and problem-solving skills, with the ability to independently resolve complex technical issues
• Possess a good understanding of ITIL-based service management practices, including Incident, Problem, Change, and Service Request Management
• Demonstrate excellent written and verbal communication skills, including technical documentation and customer communication
• Possess strong interpersonal skills and the ability to work effectively within a collaborative, customer-focused team environment
• Demonstrate the ability to manage priorities, handle escalations, and perform effectively under pressure in a 24×7 Managed Services environment
• Exhibit technical leadership capabilities, a proactive mindset, and a commitment to knowledge sharing and continuous professional development
• Knowledge of network automation, scripting, and Infrastructure as Code (IaC) technologies will be considered an added advantage