Customer Care Consultant (CCC)

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a Customer Care Consultant (CCC) and be part of a high-performing team!

As a Customer Care Consultant, you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

1. Key Responsibilities :

Customer Interaction :

• Handle customer inquiries regarding products and services.
• Provide the best possible solutions based on customer needs.
• Maintain service quality with prompt and professional responses.

Account & Service Management :

• Assist customers with managing their accounts and services.
• Process requests such as account updates and auto-debit setups.

Complaint Handling :

• Address customer complaints with empathy and ensure timely resolutions.
• Ensure all complaints are handled in compliance with Service Level Agreements (SLA).

Crisis Management :

• Deliver outstanding service, especially during high-demand periods.
• Resolve customer concerns quickly and effectively.

2. Requirements :

Education : SPM/Diploma/Degree
Experience :

• Fresh Graduates (Degree holders)
• Diploma with a minimum of 6 months of experience
• SPM with a minimum of 2 years of experience

Language Proficiency : Fluent in English and Bahasa Malaysia
Skills :

• Excellent communication and interpersonal skills
• Strong problem-solving mindset
• Ability to handle high-pressure situations while maintaining accuracy
• Proficiency in MS Office and CRM software

Availability :
- Rotational Shifts (Monday - Sunday)
- Willing to work on weekends and public holidays

Job Location : Plaza Sentral, KL Sentral

Why Join Us?
- Competitive Salary : RM 1,800 during probation, up to RM 2,600 after 5 months confirmation
- Incentives : R&R RM 200
- Health Insurance Coverage
- Structured Training Programs for Skill Development
- Career Growth Opportunities within the Organization

How to Apply?
If you're a dedicated, results-driven individual with a passion for customer service, wed love to hear from you! Submit your application today and take the next step in your career journey!