Microsoft 365 Engineer

Responsibilities

• Serve as a senior technical owner for the organization's Microsoft 365 environment, ensuring secure, reliable, well-governed, and highly available services across Microsoft 365 platforms.
  
• Administer and manage core Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Intune, Microsoft Entra ID, Microsoft Defender, and Microsoft Purview.
  
• Manage Microsoft 365 tenant configuration, service health, licensing, administrative roles, governance, change management, and service lifecycle activities.
  
• Administer users, groups, security roles, licenses, mailboxes, distribution lists, shared mailboxes, Teams, SharePoint sites, and OneDrive services.
  
• Provide senior-level troubleshooting and resolution of complex Microsoft 365 issues, including email and mail flow, authentication, permissions, Teams, collaboration, file access, OneDrive synchronization, compliance, and endpoint-related issues.
  
• Configure and maintain Exchange Online, including mail flow, transport rules, connectors, mailbox permissions, shared mailboxes, retention policies, email security controls, and hybrid Exchange environments where applicable.
  
• Configure and manage Microsoft Teams, including policies, meeting configurations, calling and voice features, application permissions, collaboration settings, and lifecycle management.
  
• Manage SharePoint Online and OneDrive, including permissions, sharing policies, site configuration, synchronization issues, data governance, and user adoption.
  
• Implement and support Microsoft security and compliance capabilities, including Conditional Access, Multi-Factor Authentication (MFA), audit logging, Microsoft Defender, Microsoft Purview, Data Loss Prevention (DLP), retention, eDiscovery, and sensitivity controls.
  
• Deploy and manage endpoints through Microsoft Intune and other endpoint management platforms, including compliance policies, configuration profiles, application deployment, application protection, device management, and Windows Autopilot.
  
• Support Windows, macOS, and Linux environments, including operating system configuration, application issues, patching, endpoint stability, and performance troubleshooting.
  
• Administer and troubleshoot Active Directory and hybrid identity environments, including Microsoft Entra ID, Microsoft Entra Connect/AD Connect, DNS, DHCP, Group Policy, Organizational Units (OUs), domain services, trusts, and directory replication.
  
• Provide support for infrastructure technologies including VMware/vSphere, Windows and Linux servers, storage environments, SAN/NAS, iSCSI, Fibre Channel, networking, and cloud platforms such as Azure and AWS.
  
• Provide support and administration for collaboration and business applications, including Confluence and Jira.
  
• Provide senior-level technical support to onsite and remote users across global locations, taking ownership of incidents, service requests, escalations, and complex technical issues through to resolution.
  
• Support meeting room and collaboration technologies, including Logitech Tap, Poly Studio, and associated audio-visual systems.
  
• Develop and maintain automation solutions using PowerShell, Microsoft Graph, Bash, and Power Automate to streamline administration, reporting, provisioning, deprovisioning, monitoring, and recurring support activities.
  
• Develop and maintain technical documentation, operational procedures, runbooks, and knowledge base articles to improve support efficiency and enable L1/L2 teams to resolve recurring issues effectively.
  
• Work within established incident, problem, change, and configuration management processes to ensure technical changes are appropriately assessed, documented, approved, communicated, and implemented.
  
• Identify opportunities to improve system reliability, security, user experience, automation, licensing efficiency, and operational effectiveness.
  
• Collaborate with IT, cybersecurity, infrastructure, application, finance, and business teams to support day-to-day operations, technical projects, and continuous improvement initiatives.
  
• Provide technical guidance and mentorship to IT team members and contribute to the development of internal technical capabilities.
  

Skills and Abilities Required

Essential Requirements

• Minimum 3 years of relevant professional experience in Microsoft 365 administration, systems engineering, systems administration, enterprise IT support, or a similar technical role.
  
• Strong hands-on experience administering and supporting Microsoft 365 environments.
  
• Strong practical knowledge of Exchange Online, including mail flow, transport rules, connectors, mailbox permissions, shared mailboxes, email security, and troubleshooting.
  
• Strong knowledge of Microsoft Entra ID and Active Directory, including identity and access management, user and group administration, authentication, MFA, Conditional Access, SSO, Group Policy, and hybrid identity environments.
  
• Hands-on experience with Microsoft Intune, including device management, configuration profiles, compliance policies, application deployment, endpoint security, and Windows Autopilot.
  
• Strong PowerShell scripting and automation skills, with the ability to create scripts for administration, troubleshooting, reporting, bulk operations, and routine task automation.
  
• Excellent technical troubleshooting and problem-solving skills, with the ability to independently investigate and resolve complex issues across Microsoft 365, endpoints, identity, applications, and infrastructure.
  
• Strong understanding of Microsoft 365 security, access control, governance, and administrative best practices.
  
• Ability to work effectively in an enterprise environment supporting both onsite and remote users.
  
• Strong communication and documentation skills, with the ability to explain technical issues and solutions clearly to both technical and non-technical stakeholders.
  

Preferred / Additional Experience

Experience in the following areas will be considered an advantage but is not essential:

• SharePoint Online and OneDrive administration.
  
• Microsoft Teams administration and collaboration technologies.
  
• Microsoft Defender and Microsoft Purview.
  
• Microsoft Graph and Power Automate.
  
• Windows, macOS, and Linux administration.
  
• VMware/vSphere and enterprise server infrastructure.
  
• DNS, DHCP, networking, and enterprise infrastructure services.
  
• SAN, NAS, iSCSI, and Fibre Channel technologies.
  
• Azure and AWS cloud environments, including EC2 and AWS WorkSpaces.
  
• Confluence and Jira administration.
  
• Jamf, Endpoint Central, or other endpoint management platforms.
  
• Meeting room and audio-visual technologies.
  
• ITSM, incident management, change management, and technical escalation processes.
  

Key Candidate Profile

The primary focus of this position is on Microsoft 365 administration and enterprise technical support. Candidates should demonstrate strong hands-on capability in the following core areas:

Microsoft 365 + Exchange Online + Microsoft Entra ID / Active Directory + Microsoft Intune + PowerShell + Advanced Troubleshooting

Experience across the additional technologies listed above is beneficial but is not expected to be comprehensive. Candidates with strong expertise in the core Microsoft technologies, excellent troubleshooting capabilities, and a willingness to develop knowledge in the broader infrastructure environment are encouraged to apply.