CRM Specialist

Job Title: CRM Specialist

Location: Remote

Job Type: Full-time

Shift: Night Shift (Philippine Time)

About Us:

Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution.

Job Summary: We are looking for a detail-oriented and tech-savvy CRM Specialist to manage and optimize our Customer Relationship Management (CRM) system. This role is responsible for maintaining clean and accurate data, supporting marketing and sales automation, and ensuring the CRM system effectively supports business objectives. The ideal candidate will have a strong understanding of CRM platforms, data analysis, and cross-functional collaboration.

Key Responsibilities:

• Manage day-to-day operations of CRM systems.
• Ensure data integrity and perform regular data audits and cleanups.
• Create and manage workflows, automations, and reporting dashboards.
• Collaborate with sales and marketing teams to optimize lead management and conversion strategies.
• Train team members on CRM usage and best practices.
• Monitor CRM performance and propose improvements.

Qualifications:

• Proven experience with CRM platforms (e.g., HubSpot, Salesforce, Zoho).
• Strong analytical, technical, and organizational skills.
• Proficient in data analysis and CRM customization.
• Excellent communication and documentation skills. 

Preferred Qualifications:

• Experience integrating CRM with other business systems.
• Background in sales or marketing support.

System Requirements:

• Computer: Minimum Intel i5 processor, 8GB RAM, Windows 10 or higher.
• Monitors: Two monitors for desktops OR an external monitor for laptops.
• Internet: Stable wired connection with at least 100 Mbps speed (higher preferred for WiFi).
• Backup Internet: Secondary internet source capable of handling full workload OR access to a backup location.
• Power Backup: Uninterrupted power supply for at least 8 hours OR a backup location accessible within 30 minutes.
• Work Environment: Dedicated, quiet workspace conducive to professional communication.
• Headset: Noise-canceling headset for clear audio during virtual meetings and calls.

Additional Requirements:

• No bad records from previous employers and no derogatory records.
• Must pass required assessment and screening.

Why Join Us?

• Permanent remote work opportunity.
• Competitive salary and benefits package.
• Career growth and professional development opportunities.
• Supportive and collaborative team culture.

If you are detail-oriented, tech-savvy, and passionate about optimizing CRM systems to drive business success, we'd love to have you on our team!