Virtual Assistant- Bilingual

Department: Operations

Reports To: Operations Manager

Location: (REMOTE)

Job Summary

This position is primarily responsible for answering phones and responding to emails requesting the cost or to schedule a home inspection. Post-scheduling activities including calling Realtors and Clients to secure access to the property, verifying appointment times, duration of appointment, etc.

Should have a strong internet connection with back and back up power source

Should have the equipment ( laptop and desktop of at least i5 and equivalent with a backup as a plus)

Supervisory Responsibilities

n/a

Duties/Responsibilities

• Must have strong knowledge of home inspections or pest control treatments

• Answering incoming calls requesting cost of a home inspection or pest control treatment

• Actively listening to callers to determine what they are requesting and asking

• Upsell customers to higher priced packages and/or services

• Using scheduling software to set the home inspection or pest control appointment

• Use Google maps to determine driving distance between inspections

• Become very familiar with the locality service area map to determine if a requested appointment is within the service area.

• Growth Activities

• Social Media Marketing and Management

Required Skills

• Very good speaking voice with little accent, strong warmth and sincerity, and pleasant to listen to

• Very good verbal communication skills

• Able to think quickly

• Able to listen and ascertain exactly what the caller is requesting

• Standard desktop skills (Microsoft Office, Google suite (docs, sheets, etc.)

• Able to persuade customers to higher-priced packages and services by adding value and overcoming objections.

• Should be a strong influencer and results-oriented

• Proven track record of being strongly self-motivated and goal-oriented

• Should have a very strong positive self-image and secure in who they are and be unafraid to challenge peers and supervisors without feeling threatened.

Education and Experience

• Senior High School Degree or Equivalent

• Previous call center experience is a plus

• Virtual Assistant Experience is a plus

• Real Estate VA Experience is a plus

• Home Inspection Experience is a plus

Physical Requirements

• Must be fluent in English

• Must be able to sit for long periods (hours) at a time

• Must have good eyesight to read computer screens

• Must have good hearing

System Requirements

• Computer Processors having at least i5 processor, 16 GB RAM, and Windows 10 or better operating system
• Have 2 monitors for a desktop computer or one monitor to work in conjunction with a laptop (extension monitor, second monitor). We recommend a laptop so back up ( location, power source, etc) is easy to manage.
• Primary internet must be stable and can provide at least 100 mbps on wired connection (computer is wired directly to the router). It should be more than 100 mbps on wifi.
• Has two (2) forms of internet. Backup internet that can carry the load required or should have a back up location nearby.
• Has back up power source that could last for 8 hours or a back up location available in 30 minutes.

• Has a conducive work area
• Has a noise cancelling headset

Other Requirements

No bad records from previous employers and no derogatory records and can produce NBI Clearance

Must score high on the assessments and screening required