Virtual Assistant - Bilingual (English-Spanish)

Job Title: Bilingual Customer Support Specialist (English-Spanish)

Location: Remote

Job Type: Full-time

About Us:

Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution.

Job Summary: The Remote Bilingual Customer Support Specialist (English-Spanish) plays a crucial role in engaging prospective and existing customers via phone and email. This position is responsible for delivering sales pitches, handling inquiries, and scheduling home inspections or pest control services to drive revenue growth through direct sales.

The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, has a strong sales mindset, and understands customer service principles.

Key Responsibilities:

Sales & Customer Engagement:

• Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services.
• Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages.
• Explain service features and benefits clearly, addressing customer concerns and objections effectively.
• Actively listen to customers to understand their needs and provide appropriate solutions.

Appointment Scheduling & Coordination:

• Handle inbound inquiries regarding service costs, appointment availability, and general information in both English and Spanish.
• Use scheduling software to book home inspections and pest control services efficiently.
• Contact Realtors and clients to confirm property access, verify appointment details, and ensure smooth scheduling.
• Utilize Google Maps to determine service areas and assess driving distances between appointments.

Data Management & Follow-ups:

• Obtain and record customer information, including contact details and service preferences.
• Maintain and update customer databases with accurate and timely information.
• Follow up with interested customers to secure sales or finalize appointments.

Professionalism & Growth Activities:

• Handle rejection professionally and maintain a positive, results-driven attitude.
• Support social media marketing and management efforts as needed.

Qualifications:

• Bilingual fluency in English and Spanish (both written and spoken).
• Excellent communication skills: Clear, engaging, and persuasive verbal communication with minimal accent.
• Strong sales ability: Confidence in making sales pitches, overcoming objections, and closing deals.
• Customer service expertise: Patience, active listening, and problem-solving capabilities.
• Organizational skills: Ability to manage schedules, update databases, and track customer interactions efficiently.
• Resilience & motivation: Ability to handle rejections and stay goal-oriented.
• Technical proficiency: Familiarity with Microsoft Office, Google Suite, and CRM or scheduling software.
• Previous experience in real estate, home inspection, call center sales, or virtual assistance is a plus.
• Familiarity with CRM software and sales tracking tools.
• Ability to work in a target-driven sales environment.

System Requirements:

• Computer: Minimum Intel i5 processor, 8GB RAM, Windows 10 or higher.
• Monitors: Two monitors for desktops OR an external monitor for laptops (recommended for backup management).
• Internet: Stable wired connection with at least 100 Mbps speed (higher preferred for WiFi).
• Backup Internet: A secondary internet source capable of handling full workload OR access to a backup location nearby.
• Power Backup: Uninterrupted power supply for at least 8 hours OR a backup location accessible within 30 minutes.
• Work Environment: Dedicated, quiet workspace conducive to professional communication.
• Headset: Noise-canceling headset for clear audio during calls.

Additional Requirements:

• Must be fluent in both English and Spanish.
• No bad records from previous employers and no derogatory records.
• Must pass required assessments and screening.

Why Join Us?

• Permanent remote work.
• Competitive salary and benefits package.
• Opportunity to work in a diverse and inclusive environment.
• Career growth and professional development opportunities.
• Supportive and collaborative team culture.

If you are looking for an exciting opportunity to utilize your bilingual skills, grow in a dynamic environment, and contribute to a thriving team, we encourage you to apply today!