Virtual Assistant Growth

Job Title: Growth Virtual Assistant (VA)
Department: Operations
Reports To: Operations Manager
Location: Remote, Anywhere in the Philippines

Job Summary

The Growth Virtual Assistant (VA) is a key contributor to the growth and marketing efforts of our company. This role involves performing a variety of tasks, including making outbound calls to prospective agents and customers, managing email campaigns, and maintaining CRM data integrity. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to handle multiple tasks simultaneously. The Growth VA supports marketing strategies, drives company expansion, and ensures exceptional client and agent experiences.

Key Responsibilities

Outbound Communication:

• Make outbound calls to prospective agents, customers, and Realtors to introduce the company and its services.
• Actively listen to identify needs and provide tailored solutions.
• Follow up via email, text, or voice to nurture relationships and drive engagement.
• Persuade customers to opt for higher-value services by effectively presenting benefits and overcoming objections.

CRM and Data Management:

• Update and maintain CRM tags to reflect current status, market, and campaign.
• Audit CRM entries to ensure data accuracy and integrity.
• Document call details, feedback, and follow-up actions accurately in the CRM.

Growth and Marketing Support:

• Export and organize files for growth representatives, ensuring accuracy and timely delivery.
• Assist in creating and scheduling email campaigns.
• Monitor and report email campaign performance and manage responses.
• Conduct price shopping calls to competitors and update internal pricing comparison documents.

Client and Agent Engagement:

• Contact agents after inspections to gather feedback and address concerns.
• Build positive relationships by handling inquiries and escalating issues when necessary.
• Stay familiar with the service area map to coordinate appointments effectively.

Social Media and Content Support:

• Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.
• Create, schedule, and monitor posts to drive engagement.

Qualifications

• Education: Senior High School Degree or Equivalent.
• Experience:
  • Call center and Virtual Assistant experience is a plus.
  • Real estate VA experience or home inspection knowledge is advantageous but not required.
  • Social media skills and telemarketing experience are required.

Skills and Competencies

• Communication:
  • Fluent in English with a pleasant speaking voice and minimal accent.
  • Strong verbal and written communication skills.
• Technical Proficiency:
  • Skilled in Microsoft Office and Google Workspace (Docs, Sheets, Calendar, etc.).
  • Experience with CRM systems, email marketing tools, and social media platforms.
• Organizational Ability:
  • Detail-oriented with excellent multitasking and prioritization skills.
  • Adept at scheduling and coordinating tasks to meet deadlines.
• Customer Service and Sales:
  • Strong interpersonal skills with a customer-centric approach.
  • Proven ability to influence, persuade, and achieve results.

System Requirements

• Primary and Backup Computers: At least i5 3rd generation processor or higher, 8GB RAM (16GB preferred), and Windows 10 or higher.
• Monitors: Two monitors for desktops or one monitor alongside a laptop for flexibility.
• Internet Connection:
  • Primary: Wired plan with at least 100 Mbps speed.
  • Backup: Hotspot or alternate location providing at least 10 Mbps speed.
• Accessories: Noise-canceling headset and a conducive work area free from noise and distractions.