Operations Manager

Job Title: Operations Manager

Location: Remote (Anywhere in the Philippines)

Job Type: Full-time

About Us:

Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution.

Job Summary: The Operations Manager plays a vital role in overseeing the daily operations of Virtual Assistants (VAs) and ensuring seamless client relationships. They are responsible for managing VA performance, addressing client concerns, and optimizing operational processes. This role involves team leadership, strategic planning, and continuous process improvement to maintain high service quality. Additionally, the Operations Manager collaborates with Recruitment, HR, and Training teams to onboard and develop VAs, ensuring alignment with client needs and company goals.

Key Responsibilities

1. Recruitment & Onboarding:

• Assist in reviewing and selecting VA candidates for client assignments.
• Collaborate with HR for employee onboarding and ensure compliance with company policies.
• Utilize software tools for VA recruitment, assessment, and tracking.

2. Training & Development:

• Train VAs using a Learning Management System (LMS) and instructor-led sessions.
• Provide mentorship, coaching, and performance feedback to VAs.
• Conduct performance evaluations and recommend professional development opportunities.

3. Client & Team Management:

• Understand client expectations and contractual obligations between Mira and the client.
• Ensure successful VA-client pairings and monitor VA performance.
• Act as a secondary client point of contact in the Operations Managers absence.
• Conduct regular check-ins with clients to ensure satisfaction and address concerns.
• Probe clients for potential VA opportunities in different job roles.

4. Operational & Administrative Tasks:

• Maintain accurate tracking of VA work hours and submit payroll information to HR.
• Coordinate VA time off, holiday schedules, bonuses, and commissions with clients.
• Ensure up-to-date and accessible VA tracking data for relevant stakeholders.
• Adhere to confidentiality policies and protect sensitive company information.
• Escalate client or VA-related issues to the Operations Director when necessary.

Qualifications:

• Strong initiative and self-motivation.
• Experience in operations management, preferably in a remote setting.
• Excellent coaching and mentoring skills.
• Strong interpersonal skills with the ability to engage with diverse personalities.
• High level of organization and attention to detail.
• Ability to enforce policies and procedures effectively.
• Excellent written and verbal communication skills in English.
• Proficiency in desktop tools (Microsoft Office, Google Suite: Docs, Sheets, etc.).
• Ability to work flexible shifts, including US-based client hours.
• Ability to thrive in a fast-paced work environment.
• Professional, dependable, and proactive mindset.

Education & Experience:

• Bachelors degree required.
• Prior experience in operations management is required.

System Requirements:

• Computer: Two devices with at least an Intel i5 processor, 8GB RAM, and Windows 10 or higher.
• Monitors: Dual monitors for desktop or one external monitor for laptop use.
• Internet: Primary wired connection with at least 100 Mbps speed; backup internet (mobile hotspot or alternative location) required.
• Work Environment: Dedicated, quiet workspace conducive to professional communication.

Why Join Us?

• Permanent remote work opportunity.
• Competitive salary and benefits package.
• Career growth and professional development opportunities.
• Supportive and collaborative team culture.
• Chance to make a direct impact on the success of VAs and client businesses.

If you have a strong background in operations, leadership, and team management, we encourage you to apply!