Customer Experience Associate

About Our Client

Our client is a growing digital platform seeking a customer-focused professional to provide timely and accurate support across multiple customer service channels.

Job Overview

The Customer Experience Associate will handle customer enquiries through calls, live chat, and email while providing accurate information, resolving routine issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound calls, live chats, and emails professionally.
• Provide accurate information about products and services.
• Respond to customer enquiries and resolve routine issues.
• Identify customer needs and provide clear, customer-focused solutions.
• Escalate complex issues to relevant teams when required.
• Maintain accurate records of customer interactions.
• Follow approved service procedures, quality standards, and escalation processes.
• Collaborate with internal teams to resolve customer issues.
• Learn and effectively use customer service systems and operational processes.
• Maintain a positive and professional customer experience.

Qualifications & Requirements

• Strong communication and interpersonal skills.
• Fluency in English and Sinhala is mandatory.
• Tamil language proficiency will be an advantage.
• Freshers with the right attitude and strong communication skills are encouraged to apply.
• Basic computer literacy and ability to learn new systems.
• Good listening, questioning, and problem-solving skills.
• Positive, professional, and customer-focused attitude.
• Ability to handle multiple customer interactions accurately.
• Willingness to work roster-based shifts.
• Minimum 1 year of customer service or call centre experience will be an advantage.

Interested candidates may send their CV to jobs@mindplus.global