General Manager Operations

About the Company: A subsidiary of a renowned real estate developer, this company is behind one of Colombo's premier mixed-use developments, including a state-of-the-art lifestyle mall. Spanning over 200,000 square feet, the mall offers an unparalleled range of shopping, entertainment, and dining experiences, setting a new standard for urban living. Join this prestigious organization to be part of its innovative journey.

Responsibilities:

• Oversee the overall operation of the HC commercial (the Shopping mall and the office tower) including, marketing & Leasing functions of the shopping mall and Facilities Management of the Commercial.
• Ensure smooth functioning of the shopping mall, facilitating good environment for retailers business and pleasant shopping environment for customers.
• Manage overall shopping mall function including areas of property management, mall facilities and services management, tenant management, leasing support, marketing & promotions
• Conduct research on local economic market and improve and maintain the facilities of the Shopping mall up to the stakeholder expectations.
• Recruit right candidates to the Shopping mall operation and ensure professional development of the staff by identifying the training needs for delivering high performance
• Prepare mall operating policies and procedures and ensure the same duly followed by the tenants, service providers, contractors, etc. including Occupational Health & Safety standards.
• Prepare annual operating budget for shopping mall and ensure business functioning within budgeted costs and above targeted revenues.
• Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs.
• Manage tenant relations through periodic meetings, receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
• Engage with customers through customer surveys/ periodic mall audits /focus group projects to identify ongoing needs in terms of products and services, customer shopping habits, changing preferences, etc.
• Oversee the overall operation of the Towers including Facilities Management, Tenant Services, Marketing.
• Ensure smooth functioning of the Towers facilitating good environment for tenants business and pleasant business environment.
• Recruit right candidates to the Mireka Tower operation and ensure professional development of the staff by identifying the training needs for delivering high performance.
  
• Prepare tower policies and procedures and ensure the same duly followed by the tenants, service providers, contractors, etc. including Occupational Health & Safety standards.
• Prepare annual operating budget for shopping mall and ensure business functioning within budgeted costs and above targeted revenues.

Qualifications:

• Educational Qualification: Bachelors Degree in a relevant field.
• Experience: A minimum of 10 years in a similar role, with a proven track record of managing mall operations effectively.
• Technical Expertise: Proficiency in property management systems and a deep understanding of operational processes within a retail or commercial property setting.
• Key Skills:
  • Exceptional communication skills for stakeholder engagement and team coordination.
  • Strong negotiation abilities to drive favorable outcomes with tenants and vendors.
  • Demonstrated leadership skills to inspire and manage diverse teams effectively.

If you are interested, please submit your CV to jobs@mindplus.global or apply below.