Operations Manager

Company Description:

This Sri Lankan conglomerate is a prominent player across multiple industries, including retail, healthcare, finance, and ICT. The company has a significant presence in consumer electronics and appliances, managing an extensive retail network that brings international brands to the local market. Its healthcare division is well-regarded, offering private medical services through a network of hospitals and diagnostics centers. Additionally, the company is active in financial services, including insurance and leasing, while its ICT arm delivers advanced tech solutions for both corporate and consumer clients.

Qualifications:

• Energetic, performance-driven individual with a proven track record of managing teams and motivating individuals to perform.
• Holds a bachelors degree or diploma in Hospitality Management, Marketing Management, or Business Management.
• Has at least 5 years' experience as an Area Manager.
• Background in the Restaurant or Hospitality industry is essential.
• Innovative, dynamic, and capable of working on tight deadlines, with creativity expected.
• Possesses strong interpersonal skills and an analytical mindset.
• Results-oriented with the ability to introduce fresh and innovative ideas to the business.

Responsibilities:

• Responsible for the overall operations of multiple outlets. Capable of developing business plans to increase guest traffic and APC, enhance GP margins, project sales, identify and evaluate competitors, plan in-store marketing activities, maintain product quality and operational standards, and motivate staff to achieve organizational KPIs.
• Meets restaurant financial objectives by crafting strategic and annual forecasts and budgets, analyzing variances, initiating corrective actions, establishing and monitoring financial controls, and developing and implementing strategies to increase average meal checks.
• Maintains operation standards and product quality by preparing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, and determining and implementing system improvements.
• Ensures customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred customer groups.
• Keeps updated on industry trends by attending educational workshops, reviewing professional publications, establishing networks, benchmarking best practices, and participating in professional societies.
• Achieves company goals by taking ownership of new requests and exploring opportunities to add value to job accomplishments.

If you are interested, please submit your CV to jobs@mindplus.global or apply below.