Assistant Manager Retailer / Tenant Relations

About our Client: A subsidiary of a renowned real estate developer, this company is behind one of Colombo's premier mixed-use developments, including a state-of-the-art lifestyle mall. Spanning over 200,000 square feet, the mall offers an unparalleled range of shopping, entertainment, and dining experiences, setting a new standard for urban living. Join this prestigious organization to be part of its innovative journey.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or
  equivalent professional qualification.
• Minimum of 3-5 years experience in retail management, tenant or
  customer relations, or a similar role.
• Preferably in a reputed shopping mall complex or five-star hotel.
• Strong communication, interpersonal & negotiation skills.
• Ability to organize and manage multiple mall events and meetings.
• Proficiency in data analysis and reporting.
• Excellent problem-solving skills and attention to detail.
• Age between 30 40.

Responsibilities:

• Build and sustain lasting relationships with retail/tenant partners by maintaining effective communication.
• Collect and analyze feedback from retail/tenant partners on their business indices.
• Organize retailer/tenant celebrations and events.
• Organize initial tenant meetings, fit-out/renovation meetings, and mall familiarization sessions as needed, and anchor tenant meetings and business review meetings on a monthly basis.
• Address and resolve issues through problem-solving meetings as required.
• Collect and analyze monthly sales data for trading density.
  analysis.
• Ensure compliance with mall regulations and maintain uniformity.
• Update the retailer/tenant database regularly to track hierarchy.
  changes.
• Coordinate with the marketing team for the retailer/tenant.
  participation in mall events.
• Conduct research to understand retailer/tenant satisfaction and
  delight scores.
• Organize annual huddles to meet key tenant personnel and
  enhance business relationships

If you are interested, please submit your CV to jobs@mindplus.global or apply below.