Job Openings
Customer Support Executive
About the job Customer Support Executive
Job Role: Supporting customers of our applications, products, and services in identifying problems and elevating to and coordinating with specialized products terms for resolution, while ensuring that an effective solution is provided to the customer within an agreed space of time.
Qualifications:
- Possess a passion for customer service.
- Excellent communication, interpersonal, language, and troubleshooting skills in order to provide executive phone, desk-side, and email support.
- Ability to communicate technical information, both verbal and written, to a wide range of end users.
- Ability to work under pressure in a dynamic fast-paced environment.
- Must be a good team player with a proactive outlook and attention to detail.
- Familiarity with standard office automation software is a must. which experience in using a trouble ticketing system and having good reporting and presentation skills will be an added advantage.
- 2 years of experience preferred, though not mandatory.
- Perform duties in a 24/7 operation environment either on call, on standby, or on-premises on a a shift basis
Responsibilities:
- Having the confidence to take on customer encounters.
- Possessing good written and verbal skills and an excellent phone number.
- Being a tech-savvy fast learner with good analytical and problem-solving skills
- Follow troubleshooting guidelines, having a feel for the payments landscape and currently available instruments and channels.
- Engaging in system and service monitoring activities.
If you are interested, please submit your CV to jobs@mindplus.global or apply below.