Relationship Manager

Company Description:

A leading fintech company in transforming digital payments by providing secure, user-friendly, and scalable solutions for businesses of all sizes. With an emphasis on reliability and innovation, the company enables seamless online transactions and empowers businesses to enhance their payment processes with ease, driving growth and customer satisfaction.

Role Overview

As a Relationship Manager, you will be responsible for maintaining strong relationships with our customers. You will communicate with our clients customers in a professional and courteous manner, as well as resolve customer issues and complaints.

Qualifications:

• Bachelor's degree in business administration, finance, or a related field (MBA preferred).
• 4-5 years' experience in relationship management and sales, preferably in the banking or financial services industry.
• In-depth understanding of the banking & payment industry.
• Skilled in managing diverse teams and understanding client motivations.
• Established network within the industry that can be leveraged for new opportunities.
• Should be willing to work extended hours, if needed.
• Should be willing to learn more related to the industry. Achieving monthly and quarterly sales targets with strong sales skills.

Skills:

• Strong interpersonal and communication skills.
• Excellent skills in problem-solving, negotiation, and deal-closing techniques.
• Ability to build and maintain relationships with key clients and partners to secure repeat business long-term partnerships. Sound knowledge of financial products and services. 
• Proficiency in CRM software, tools, and other relevant technologies

Responsibilities:

• Build and maintain strong relationships with clients, understanding their needs and providing personalized solutions.
• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests.
• Identify new business opportunities, cross-selling, and upselling products and services to existing clients.
• Collaborate with internal teams to ensure smooth and efficient delivery of products and services.
• Monitor market trends and competitor activities, providing insights and recommendations to enhance client satisfaction and drive business growth.
• These responsibilities directly contribute to the success of the organization by fostering client loyalty, driving revenue, and ensuring customer satisfaction.
• Conducting market research to identify potential clients and develop targeted strategies.
• Participating in networking events and industry conferences to expand the client base.
• Collaborating with product development teams to provide insights and feedback for product enhancements.

Benefits

• Competitive base salary with performance-based incentives.
• Ongoing training and professional development opportunities.
• Friendly and dynamic work environment.
• Opportunity for career growth and advancement.

If you are interested, please send your CV to jobs@mindplus.global or apply below