Executive - Help Desk Operations (Facilities Management)

About the Company: 

Our client specializes in the development and sales of premium residential properties and new exciting projects to be launched.

Responsibilities:

• Answer incoming calls and emails from tenants regarding facility management concerns, service requests, and maintenance issues.
• Answer incoming calls and emails from tenants regarding facility management concerns, service requests, and maintenance issues.
• Record and track all service requests in the facility management system, ensuring accurate documentation. Assign and escalate requests to the appropriate maintenance teams and follow up until resolution.
• Maintain a record of all emergency contacts and service provider details for quick response.
• Ensure smooth operation of the help desk by keeping systems updated and organized. 

Qualifications: 

• Bachelor's degree or diploma in Business Administration, Facilities Management, or a related field preferred.
• 2+ years of experience in a customer service, front desk, or help desk role, preferably in facility management or property management.
• Record and track all service requests in the facility management system, ensuring accurate documentation.
• Assign and escalate requests to the appropriate maintenance teams and follow up until resolution. 
• Provide timely updates to tenants regarding the status of their service requests.
• Knowledge of basic facility management and maintenance processes is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.

If you are interested, please send your CV to jobs@mindplus.global or apply below.