Senior Operations Manager

Job Overview

Our client, a leading healthcare provider managing multiple medical centers across Sri Lanka, is seeking an experienced Senior Operations Manager to oversee day-to-day operations, drive business growth, and ensure the highest standards of patient care. The ideal candidate will have a strong background in operations management, with experience in the healthcare sector. A marketing background is an added advantage.

Qualifications:

• Bachelor's degree in Business Management, Healthcare Administration, or a related field (Masters would be an added advantage).
• 7+ years of experience in operations management, with at least 3 years in the healthcare or medical industry.
• Strong leadership and team management skills with the ability to handle multi-location operations.
• Excellent organisational, problem-solving, and decision-making abilities.
• Proficient in financial management and budget control.
• Experience with marketing or business development is an added advantage.
• Strong communication and interpersonal skills.

Experience:

• Proven experience managing operations in a healthcare setting, overseeing multiple locations.
• Experience in staff management, patient relations, and driving operational excellence.
• Familiarity with healthcare regulations and best practices in the medical industry.

Key Responsibilities:

• Oversee the operational functions of multiple medical centers across Sri Lanka, ensuring smooth daily operations and consistent service quality.
• Implement and monitor standard operating procedures (SOPs) to optimize efficiency and service delivery.
• Ensure all medical centers comply with healthcare regulations, licensing, and accreditation standards.
• Coordinate with medical staff, administrative teams, and support functions to ensure the highest levels of patient care.
• Lead and mentor the operations team across all centers, fostering a culture of accountability, continuous improvement, and excellence.
• Oversee staffing requirements, including recruitment, training, and development of staff.
• Conduct regular performance evaluations and implement strategies to enhance staff engagement and productivity.
• Develop and manage operational budgets for each center, ensuring financial efficiency.
• Monitor expenses, reduce operational costs where possible, and ensure financial performance aligns with business goals.
• Collaborate with the finance team to prepare financial reports, analyze data, and recommend cost-saving measures.
• Ensure a patient-centric approach across all centers, focusing on improving patient satisfaction and care outcomes.
• Address patient complaints and issues, ensuring swift and effective resolution.
• Build and maintain relationships with key stakeholders, including doctors, suppliers, and regulatory bodies.
• Contribute to the strategic growth of the organization by identifying opportunities for expansion or service enhancement.
• Lead initiatives to increase patient footfall and drive revenue growth.
• Collaborate with marketing teams to plan and implement promotional campaigns to enhance brand visibility and attract new patients.
• Leverage marketing insights to support business development efforts.
• Collaborate with marketing teams to design and execute local outreach campaigns to promote medical services.
• Monitor competition and market trends to identify areas for business improvement and innovation.

If you are interested, please send a CV to jobs@mindplus.global or apply below.