Job Openings
Customer Service Officer
About the job Customer Service Officer
About our Client: A subsidiary of a renowned real estate developer, this company is behind one of Colombo's premier mixed-use developments, including a state-of-the-art lifestyle mall. Spanning over 200,000 square feet, the mall offers an unparalleled range of shopping, entertainment, and dining experiences, setting a new standard for urban living. Join this prestigious organization to be part of its innovative journey.
Qualifications:
- Minimum 23 years of experience in mall operations, retail,
or a customer-facing role. - Strong organizational and problem-solving skills
- Ability to multitask and coordinate with multiple teams
efficiently. - Proficiency in Microsoft Office and basic reporting tools.
- Willingness to work shifts, weekends, and holidays as per
mall operations. - Should be below 35 years age.
Responsibilites:
- Conduct routine rounds of assigned zones to ensure cleanliness, functionality, and operational readiness.
- Supervise housekeeping, security, and maintenance teams to ensure timely resolution of issues.
- Monitor common areas, restrooms, escalators, elevators, and parking spaces for quality standards.
- Perform daily operational audits for assigned zones and document findings.
- Ensure compliance with safety, hygiene, and mall guidelines across all zones.
- Report and follow up on maintenance issues with relevant
teams for prompt resolution. - Maintain customer service register.
- Act as a point of contact for customer inquiries.
complaints, and lost-and-found cases. - Provide assistance to retailers for operational issues or
escalate them to management as needed. - Share information on mall services, promotions, and
events with visitors. - Collaborate with security, housekeeping, and technical
teams to maintain the mall's environment. - Coordinate with marketing teams for event setups and
promotions, ensuring readiness of spaces. - Assist in emergency situations by following mall safety
protocols and ensuring visitor safety.
If you are interested, please submit your CV to jobs@mindplus.global or apply below.