Deputy Manager - Learning & Development

About the Client

Our client is a dynamic technology-driven company focused on providing innovative mobility and digital solutions. They specialize in creating seamless, user-friendly experiences that enhance connectivity and efficiency. With a commitment to innovation and quality, their team works to deliver cutting-edge solutions that meet modern business and consumer needs.

Job Overview

The Deputy Manager – Learning & Development is responsible for driving employee learning initiatives, coordinating training programs, and supporting talent development strategies. The role focuses on enhancing workforce capabilities, managing training calendars, monitoring learning effectiveness, and fostering a culture of continuous development across the organization.

Key Responsibilities

• Deliver communication and language training programs for new hires and existing employees, including designing learning materials and workshops.
• Conduct quality assurance activities such as call monitoring, email reviews, and feedback sessions to meet KPIs and drive performance improvement.
• Manage training operations, including scheduling, tracking L&D projects, maintaining training calendars, and ensuring timely program delivery.
• Analyze training effectiveness through assessments, feedback, and performance data to continuously improve learning outcomes.
• Collaborate with stakeholders and leadership to identify training needs, implement learning interventions, and support overall professional development initiatives.
• Oversee and manage the administrative functions of the Learning & Development department, ensuring smooth execution of all initiatives.
• Conduct training needs analyses and proactively identify opportunities to introduce new learning programs aligned with business goals.
• Review and audit training quality (including call and email assessments) to maintain consistency and high standards across all training activities.

Qualifications

• A recognized certification in language, communication, or an equivalent training/teaching qualification.
• Proven experience in delivering language and/or communication training in a professional environment.
• Strong organizational skills with the ability to prioritize tasks and effectively manage multiple responsibilities.
• Excellent verbal and written communication skills with strong command of the English language.
• Ability to deliver engaging training sessions to diverse groups and adapt content based on audience needs.
• Strong interpersonal skills with the ability to work collaboratively with cross-functional teams and stakeholders.
• Attention to detail and accuracy in maintaining training records, reports, and quality assurance data.

Interested candidates may send their CV to jobs@mindplus.global