System Administrator (Atlassian)

About Our Client

Our client is a technology-focused organization that develops and supports AI, data solutions, business applications, and system integrations.

Job Overview

The System Administrator (Atlassian) will administer and support the Atlassian Cloud platform, including Jira, Confluence, Jira Service Management (JSM), and Bitbucket, ensuring platform security, reliability, and continuous improvement.

Key Responsibilities

• Administer, configure, and improve Jira, Confluence, Jira Service Management, and Bitbucket.
• Configure Jira projects, workflows, fields, schemes, and automation rules.
• Manage Confluence spaces, templates, and permissions.
• Administer JSM portals, request types, queues, SLAs, and service workflows.
• Manage user access, permissions, onboarding, offboarding, and security controls.
• Configure integrations, APIs, webhooks, and AI capabilities, including Atlassian Rovo.
• Troubleshoot incidents, service issues, and integration problems.
• Implement approved platform changes, migrations, and configuration improvements with appropriate testing and documentation.
• Manage licences, marketplace applications, vendors, and compliance requirements.
• Maintain technical documentation and support user guidance, training, and knowledge sharing.

Qualifications & Requirements

• Demonstrated experience administering Atlassian Cloud products, including Jira, Confluence, JSM, and Bitbucket.
• Hands-on experience configuring Jira workflows, Confluence spaces, JSM portals, queues, and SLAs.
• Experience managing user access, permissions, and secure internal and external collaboration.
• Knowledge of incident management, approved change processes, testing, and rollback planning.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to prepare technical documentation and share knowledge with teams.
• Willingness to learn and use approved AI tools to improve workflows.

Interested candidates may send their CV to jobs@mindplus.global