Senior Manager – Student Experience & Services

About Our Client

Our client is a well-established higher education institution seeking an experienced professional to lead student services and enhance the overall student experience.

Job Overview

The Senior Manager – Student Experience & Services will lead student support, career guidance, employability, engagement, and wellbeing initiatives while improving service delivery through technology and continuous improvement.

Key Responsibilities

• Lead student services strategy and operations to deliver a seamless student experience.
• Oversee career guidance, internships, career fairs, employer engagement, and employability services.
• Drive student support, wellbeing, engagement, leadership, cultural, and volunteering programmes.
• Plan and oversee sports, recreational activities, and student competitions.
• Ensure student requests, concerns, and grievances are resolved efficiently and on time.
• Build partnerships with employers, industry, and external organizations to expand student opportunities.
• Collaborate with Faculties and support teams to improve student engagement, retention, and success.
• Drive digitalisation, automation, and AI-enabled student services.
• Monitor student feedback, service KPIs, and performance data to improve services and report insights to senior management.

Qualifications & Requirements

• Bachelor's and Master's Degrees in a relevant discipline from a recognized university.
• Extensive experience in a large-scale service organization serving a diverse customer base.
• Proven experience leading customer-facing teams and service operations.
• Strong track record in customer experience and service excellence.
• Excellent leadership, stakeholder management, and communication skills.
• Exposure to digital transformation, AI, automation, and service innovation.

Interested candidates may send their CV to jobs@mindplus.global